HR Operations & Learning Specialist with 20+ Years Experience

Birva Patel

*** ******* **, *** ***, Tampa, FL **684

Email: ***********@*****.***

Phone Number: 727-***-****

Linkedin: https://www.linkedin.com/in/birva-patel-b1618616

Summary

HR Professional with 20 years of experience with progressive management in Recruiting, People Management, Organizational Development, Learning and Development, and Employee Communications.

Work History

Ops Support Analyst, Talent and Learning Shared Services

Citigroup, Tampa, FL

August 2021–current

Responsible for the validation of the End-User Experience (UX) of Citi’s Web-Based Training (WBT), developed both internally and from preferred external vendors. Focus of UX testing is based on the adherence of digital content to Citi’s Technical Specifications, Design Standards and Assessment Standards, across multiple formats and development tools.

Document results of UX testing in approved Learning Administration Request (LAR) forms, outlining the nature and classification of the element. This feedback includes specific reference to the governance article where compliance is not met, and any supporting materials such as screenshots or video capture, documenting the conflict.

Calibrate findings with the additional members of the testing team, assigned testing scenarios for the WBT in review to finalize a single document, capturing all found elements to return to the case requester which may also include members of the Digital Learning Governance Team, and Instructional Design team members.

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HR Specialist

Citigroup, Tampa, FL

December 2020–March 2021

Worked with internal and external stakeholders, which included HR Partners, employees, former employees, contractors, and supported 1099 requests.

Supported queries related to Payroll (leave management, expenses, etc.), short and long-term disability management, and HR systems policy support.

Promoted self-service tools to educate employees/partners on how to efficiently utilize provided tools in Workday or Citi’s internal portals.

Engaged with process improvement teams to increase customer satisfaction.

Daily activities involved meeting SLA goals and working on all queries for our department.

HR Specialist

Citigroup, Tampa, FL

September 2019 – October 2020

Executed all assigned learner inquiry casework for the Code of Conduct Global Training Initiative which was assigned to learners in 90+ countries and delivered in 20 languages. This work included basic technical testing of updates and edits to course content as needed throughout the project lifecycle.

Provided one-on-one assistance for escalated cases typically required to support learners at the Director and Managing Director levels within the organization.

Researched and sought out solutions to general training inquiries related to various items referenced in general purpose help-desk content and all other related open items.

Maintained and monitored reports and logs within the Citi Case Management System for learner inquiry cases related to the Code of Conduct Global Training initiative.

Provided daily updates to direct manager and others related to trending items and potential level three escalations for learner inquiries related to the Code of Conduct Large Training Initiative.

Benzer Pharmacy, Tampa, FL

November 2018–May 2019

Human Resource Analyst/Recruiter

Pioneered seamless constructive collaboration between Talent Acquisition and Talent Acquisition Operations, elevating strategic initiatives.

Provided dynamic leadership as a Team Lead, guiding a team of 5-6 Recruiters to operational excellence through mentorship and targeted training programs.

Architected a sophisticated training curriculum for newcomers, cultivating their expertise in the Recruiting Coordinator role.

Prominent Achievements:

Hired over 150 new employees, ensuring a positive onboarding experience.

Reengineered and sustained email templates and spreadsheets to ensure meticulous compliance standards.

Collaborated with our hiring partners to design prescreening questions.

Designed all job descriptions for more than 50 roles, including our functional heads and quality assurance team.

Reliance Jio Limited, Gujarat, India

May 2015–October 2018

Lead Recruiter for State

Spearheaded the recruitment process for state, building a team from scratch and successfully hired over 20,000 employees in the first year of operations.

Developed and implemented strategic plans to manage resources utilization, allocation, and project staffing needs.

Managed budgets for hiring, conducting regular reviews to ensure cost effectiveness and quality hiring.

Designed and implemented comprehensive induction and Orientation Programs for new hires.

Reliance Communications Limited, Gujarat, India

September 1997-April 2015

Director, Human Resources

Led and managed HR Operations for the company with annual revenue exceeding $100 million and 8,000+ employees.

Implemented process improvements across the employee life cycle, leveraging cross-functional teams, demonstrating exceptional communication skills

Executed the full life cycle recruiting, including sourcing, recruiting, screening, interviewing, offering, and onboarding top talent.

Fostered employee engagement and improved survey results through targeted initiatives.

Developed and delivered training programs and managed Performance Management Process.

Chaired the Code of Ethics and Business Conduct Committee, ensuring regulatory compliance at state level. Also served as member of the state POSH Committee, overseeing Prevention of Sexual Harassment at workplace

Education Highlights:

Bachelors - Commerce, Gujarat University, India: 1994

Masters - Human Resources - Dr. C. V. Raman University, Bilaspur, India: 2015

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