Bilingual Front Desk Specialist with Hospitality Focus

Yahaira Castro

Miami, FL *****

***************@******.*** 305-***-****

Professional Summary

Enthusiastic, bilingual, and adaptable receptionist with over 7 years of front desk and administrative experience in the hospitality and service industries. Skilled in multitasking, customer service, and maintaining efficient front office operations. Proven ability to manage guest interactions with professionalism and care, while maintaining accurate records and schedules. Authorized to work in the U.S. for any employer.

Professional Experience

Front Desk Receptionist

Holiday Inn Miami Beach Oceanfront – Miami Beach, FL March 2023 – Present

- Greet and check in guests efficiently, ensuring a positive first impression.

- Manage reservations, confirmations, cancellations, and room availability.

- Provide guests with local information about dining, entertainment, and transportation.

- Process guest payments and maintain accurate billing records.

Front Desk Agent

Park Royal Hotel – Miami Beach, FL March 2022 – December 2022

- Handled guest check-ins and check-outs with efficiency and courtesy.

- Responded to phone and email inquiries, and managed online reservations.

- Maintained daily reports of room occupancy and guest accounts.

Front Desk Agent

The Alexander Hotel – Miami Beach, FL February 2021 – August 2022

- Delivered front desk support and guest services in a high-traffic hotel environment.

- Ensured smooth guest experiences by promptly addressing concerns and requests.

Dispatcher

Miami Doors and Locks – Miami, FL October 2019 – January 2021

- Coordinated service calls and technician dispatch schedules.

- Handled incoming client inquiries and provided service information.

Receptionist

Sun & Surf Motel – Miami, FL March 2017 – 2019

- Managed front desk operations and assisted guests with reservations and local guidance.

Teller

Miami Check Casher #2 – Miami, FL January 2016 – February 2017

- Processed financial transactions and provided excellent customer service.

Dispatcher/Receptionist

Quisqueya Global Transport – Katy, TX June 2009 – August 2014

- Handled customer service and scheduled transportation logistics.

Education

High School Diploma

Hialeah-Miami Lakes Senior High School – Hialeah, FL

August 2008 – June 2011

Skills

- Bilingual (English & Spanish)

- Excellent Customer Service

- Hospitality & Guest Relations

- Strong Organizational Skills

- Dependable & People-Oriented

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