Medical Billing & Coding Professional (In Progress)

Monique Thomas

**** ***** ***** ***** *** *** Raleigh, NC 27616 984-***-**** **************.***@*****.*** https://www.linkedin.com/in/moniquecthomas

PROFESSIONAL PROFILE

Customer service oriented professional backed by management, leadership, administrative, and call center experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

High Academic Honors Recognition / Dean's List / Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Communication skills necessary to deal effectively with patients and healthcare providers.

Critical thinking skills necessary to interpret and apply information and resolve problems.

Attention to detail needed to maintain high levels of accuracy.

Communication Platforms – MS Teams.

Microsoft Office Applications – Word, Excel, Outlook, PowerPoint Type 40 WPM. CERTIFICATIONS

American Association of Professional Coders – Certified Professional Coder (pending) KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT) EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2025 WORK EXPERIENCE

World Financial Group – Raleigh, NC 07/2022 – Present Training Associate

Train and coach new team members, hire employees, communicate progress and concerns to management team in a constructive manner, and provide helpful feedback to help others meet job standards.

Educate clients about meeting financial needs and conduct presentations.

Received 3 awards from World Financial Group Leadership Division.

Document information using MS Excel and MS Word. My Daddy Inc. Non-Profit – Raleigh, NC 06/2012 – Present Owner / Business Manager

Supervise team members, create schedules, hire and train new employees, and delegate tasks.

Evaluate client applications, manage confidential records, and develop outreach programs to provide assistance.

Demonstrate sensitivity to issues of culture, adverse life circumstances, and crisis situations.

Use MS Word for documentation.

Address issues in a professional manner and resolve staff and customer service problems Monique Thomas, Cont.

Convergys United States Postal Service (USPS) – Raleigh, NC 03/2018 – 08/2018 Chat Technical Support / Data Entry Clerk / Customer Service

Handled technical support queries via email and chat for USPS customer support.

Entered data, operated a variety of office machines, and performed other clerical or administrative duties.

Uses MS Outlook.

Adhered to policies, procedures, and guidelines, and handled confidential information Blue Cross and Blue Shield of North Carolina – Raleigh, NC 10/2016 – 02/2017 Customer Service Representative – Call Center

Interacted with customers via inbound and outbound calls to answer inquiries about benefits and eligibility.

Delivered general insurance information to callers, and helped customers fill out applications.

Entered customer data, documented call activities, paid close attention to detail, and upheld HIPAA guidelines to assure privacy of sensitive and confidential information.

Communicated in a clear and concise manner and worked effectively as a team member. Xerox – Cary, NC 09/2015 – 03/2016

Customer Service Representative – Call Center

Provided prompt and accurate information regarding CPT code validation and billing.

Answered inbound calls to address inquiries about claims, policies, benefits, and insurance eligibility.

Identified customer needs, provided resolutions to problems, and followed established procedures.

Maintained confidentiality of private information. Prior experience includes working with Murphy Oil USA as Assistant Manager / Customer Service Supervised 7 employees, hired and trained team members, created schedules, and performed evaluations

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