Customer Service Professional
Resume:
Freneashae Smith
West Palm Beach, FL *****
***************@*****.***
Work Experience
Donor Support Technician
CSL Plasma-Riviera Beach, FL
September 2024 to december 2025
• Greeting donors, providing assistance
• Preparing donors, donor areas, and equipment for the apheresis process.
• Monitoring the donor process, responding to alarms and signals.
• Ensuring safety protocols and compliance with regulations
• Maintaining accurate records of donor data and incidents.
• Guarantee a clean, efficient, and safe work environment. Deli Clerk
Publix-Palm Beach Gardens, FL
April 2021 to April 2024
• Providing exceptional service to deli counter customers by answering questions, maintaining proper sanitation procedures within the work area
• Assists customers at deli counter by recommending food, providing samples or meats and cheeses, cutting them with precision machines and, weighing the products.
• Educating customers on products and ingredients, also preparing special orders and party trays Employee data specialist Temp/ Customer support
Performance Personnel-Remote
September 2020 to October 2022
• greet customers, Administering employee data changes, such as updates to personal information, W-2 forms, Insurance, 401k etc.
• Ability to identify and resolve data quality issues,Escalating issues that cannot be immediately resolved
• Ensures the accuracy and consistency of employee data, Identify and correct errors, inconsistencies, and missing data in employee records
• Manage and prioritize multiple tasks
• troubleshooting, answering clients inquires via phone Dietary Aide
MANOR CARE HEALTH SERVICES-West Palm Beach, FL
October 2016 to November 2019
• Communicate with dietitians and other healthcare professionals to ensure accurate implementation of dietary plans.
• Assist in preparing food according to patient-specific dietary requirements, following recipes and instructions.
• Serve food to patients in a timely and appropriate manner, ensuring proper portion control and food safety.
• Set up and clear dining areas, ensuring cleanliness and orderliness.
• Maintain food safety and sanitation standards by adhering to established procedures and regulation
• Obtain records of meal intake and patient dietary preferences. Call Center Agent/Customer Service
Auto Cricket-Riviera Beach, FL
April 2012 to September 2018
• Answer incoming calls and respond to customer inquiries promptly and professionally
• Resolve customer complaints and issues efficiently, escalating complex cases when necessary
• Provide accurate information about products, services, policies, and procedures
• Document all customer interactions in the system clearly and accurately
• Maintain a positive, empathetic, and professional attitude toward customers
• Meet or exceed performance metrics such as call handling time, quality scores, and customer satisfaction
• Follow company policies, scripts, and compliance requirements
• Collaborate with team members and supervisors to improve service quality Education
Home health Care (Technical school)
Healthcare Training Institute-Boynton Beach, FL
High school diploma or GED
Palm Beach Lakes High School-West Palm Beach, FL
Skills
• Customer support experience within telecommunications industry
• Technical support
• Customer support - Customer support experience (6-10 years)
• Call center experience
• Phone etiquette
• Customer support specialist experience
• Customer support experience within technology industry
• Typing
• Customer support experience within education industry
• Improving customer support response time - Customer support response time improved (1-5%) Languages
• English
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