Residential Programs Operations Leader
Resume:
Catherine Laws
Arkadelphia, AR *****
******************@***********.***
Authorized to work in the US for any employer
Work Experience
Residential Operations Manager
Arkadelphia Human Development Center - Arkadelphia, AR May 2019 to Present
residential operations manager supervises the documenting of client behavior as needed on various reports and ensure all documentation is in compliance with state and federal laws. Supervise set up equipment needs for our individuals to be involved in activities that justify obtaining budget adjustment or requests. Supervise investigations of allegations of abuse or neglect, and complaints and develop a plan of actions to report to the superintendent. Represent HDC in community events and hearings or seminars. Supervise practical records and files. Supervises playground/recess activities for students and /or provides direct care assistance. Observes and documents behavior and medical related incidents, and assist with bus transportation loading and unloading students. Performs other duties as assigned assistance to support staff and parents, guardians regarding HDC operations and programs. Supervising technical duties in support of educational and training programs and maintaining informational databases, implementing programs or projects, providing customer service. Supervise and monitor programs and services started by support services according to federal regulations to ensure compliance. Being knowledgeable of various state and federal laws as related to social programs. Supervise facility inspections to ensure all researches, analyzes and interpret state and federal laws related to specific DHS programs areas. Develops program plans, policies, and procedures. Provide technical assistance and serves as a coordinator for the review specific program policy.
Residential Care Program Coordinator
Arkadelphia Human Development Center - Arkadelphia, AR May 2018 to May 2019
Duties include supervising and directing subordinate staff to develop and follow short or long individualized program goals of clients, evaluate project assignments and use of policies and various laws in the absence of a standard to follow for a certain procedure. Using teach techniques with staff that will ensure that our clients are receiving the best care that will help them develop proper learning skills. Document clients behavior on various reports ensure all documentations are in compliance with state laws are regulations. Direct Care Staff
Arkadelphia Human Development Center - Arkadelphia, AR January 2017 to September 2018
Responsibilities
Work one-on-one with individuals with developmental disabilities. Help them with everyday tasks to be more independent in the community. Take them on social outings. Accomplishments
still working and still having a tremendous effect Skills Used
You must be detailed, organize,neat,clean, responsible Residential Care Shift Supervisor
Arkadelphia Human Development Center - Arkadelphia, AR September 2017 to May 2018
supervise staff to follow individualized program plans. ensure that all individuals learn and demonstrate daily living skills. Monitor operations of residential programs, daily logs entries, activity reports. Provide work schedules, assigning specific jobs duties for RCA, RCT make sure all reports are completed
Residential Care Assistant
Arkadelphia Human Development Center - Arkadelphia, AR January 2017 to May 2018
Work one-on-one with individuals with developmental disabilities. Help them with everyday tasks to be more independent in the community. Take them on social outings. Direct Service Provider
Rainbow Challenges Inc - Arkadelphia, AR
August 2014 to January 2017
Responsibilities
Work one-on-one with individuals with developmental disabilities. Help them with everyday tasks to be more independent in the community. Take them on social outings. Accomplishments
still working and still having a tremendous effect Skills Used
You must be detailed, organize,neat,clean, responsible store manager
Dollar General corp - Gurdon, AR
February 2014 to July 2014
*Dollar General Corporate of Gurdon, Arkansas
February 2014 - July 2014
Store Manager
Learning the operating procedures and policies of Dollar General, assisting customers over the phone. Assist with store merchandising, stocking and storage of merchandise, ensure that merchandise is presented according to established practices, properly utilizing merchandise fixtures, signing and pricing of merchandise.
Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls) prepare and conduct inventories. Provide superior customer service leadership, ensure the safe deposit of all company funds in the designated bank. Assist in ensuring the financial integrity of the store through strict of cashier accountability, key control and adherence to company security practices and cash control procedures. Skills Used
supervising team members, excellent customer service, Inventory Clerk
Atwoods - Arkadelphia, AR
November 2008 to February 2014
Daily price changes, verify inventory levels of merchandise if incorrect make proper changes by doing needed cycle counts. Check weekly for (outs) in each department. Research products if need be to see why on-hands are off or in the negative. Assist customers on salesfloor and over the phone. Make sure all merchandise has proper signing and labeling for correct pricing. Direct Care Staff
Arkadelphia Human Development Center - Arkadelphia, AR July 2007 to November 2008
Assisted the people served, with their daily activities to enable the advancement of the quality and independence of their lives. Complete special duties with the people serve such as medical trips, recreational trips, and other places of the person's choice. Provide instructions and training for people serve, in accordance with their Individual Program Plan, maintain documentation on people's programs. Complete other assessments and reports, as needed. Cashier
Atwoods - Arkadelphia, AR
April 2007 to March 2008
Assisting customers on sales floor, over the phone, Other duties included answering the phone, checking out customers at register. Refunds or exchanges of merchandise. Stocking merchandise on sales floor.
Asst. Manager
Walmart - Benton, AR
January 2005 to March 2006
Responsible for
Scheduling, conducting interviews for new hires, evaluations for job performance, maintaining files for each employees, ensure all recalls, company policies, and good customer service was upheld. Conducted monthly meetings with employees to address concerns, areas of improvements, new ideas to improve daily operations.
Hourly Associate
Walmart - Arkadelphia, AR
September 1999 to January 2005
Hourly Associate, Arkadelphia, Arkansas
September 1999- January 2005
I have experience in many areas which includes cashier, accounting office, invoicing office, Directs, DSD receiving, Claims Department, Customer Service Desk, Fabrics, Personnel, and Customer Service Manager. I worked in the Merchandise of People Division, as a Personnel Assistant at the Home Office, some of duties in this position included completing evaluations, compiling data for monthly reports on associate turnover, filing paper work, and assisting my supervisor with special projects. Vault Teller / Proof Operator
Merchandtile Bank, West Pine Branch - Arkadelphia, AR November 1994 to September 1999
I worked as a teller in the bank lobby. My responsibilities included making deposits, cashing payroll checks, assisting customers over the phone, ordering money weekly for the vault, balancing the vault daily, getting money for the tellers as needed, assisting branch manager with floor plans, and opening new accounts. Also operated as a supervisor in this position. Proof Operator
My responsibilities included operating a proof machine, filming transactions, Journalizing return items, verifying reports, printing notices, preparing checking and savings statements, filming rejects, and research for missing statement items. Teller
First State Bank - Gurdon, AR
October 1987 to November 1994
I worked as teller in both the lobby and the drive-thru. My responsibilities included cashing payroll checks, making deposits, accepting loan payments, filing checks, assisting customers over the phone, preparing checking and savings statements, balancing and reconciling money orders, ordering supplies for Kodak Canon recorder and Kodak filmer, gathering records to be shredded, and typing various reports and letters of correspondence. In this position I cross-trained as a proof operator. My responsibilities included operating the proof machine, encoding teller window transactions, preparing cash letters, fine sorting on-us items, assisting customers over the phone. Education
High school diploma in Business
Food School - Little Rock, AR
June 2005 to June 2005
Diploma
Gurdon High School - Gurdon, AR
1984 to 1988
Skills
• accurate with money handling, good communication skills, 10-key by touch,, quick learner, hard- worker, proficient with excel & word,
• Filming
• Pricing
• Developmental Disabilities Experience
• Management
• Program Development
• Merchandising
• Event Planning
• Quality Assurance
• Payroll
• Supervising Experience
Certifications and Licenses
CPR Certification
First Aid Certification
CPR Certification
First Aid Certification
Additional Information
Qualifications
*Basic Computer Skills
*Excellent interpersonal and verbal communication skills
*Reliable, professional, and trustworthy
Knowledgeable in many areas of retail
*Organize and detail oriented
*Excellent Merchandiser
Contact this candidate