IT Support Specialist with Inventory Experience

Carlos Adams Southfield, MI

Supplier Summary:

EDUCATION

MAY 2008

HIGH SCHOOL DIPOLMA, NORTHERN HIGH SCHOOL: CALVERT COUNTY, MARYLAND

EXPERIENCE

Service Desk Analyst – K2 Services April 15th 2024 - July 17th 2024

As a Service Desk Analyst, provided technical support related to computer systems, hardware, or software via telephone, email, and chat tools (MS Teams, Zoom, etc.).

Served as the first point of contact to clients seeking help and/or assistance with hardware, software, network, and other technical or non-technical issues.

Identified, diagnosed, and resolved client issues by using documented troubleshooting methods such as knowledge bases, previously reported issues, colleague experiences, or by connecting the client to an escalated level of support to properly resolve the issue.

Manage and maintain ticket and asset tracking systems to document and monitor support activities and assets effectively.

Perform hardware installation, configuration, troubleshooting, and repair for desktops, laptops, and other peripherals.

Install, configure, and support Windows XP, 10, and 11 operating systems, along with Mac OS and iOS devices.

Configure and troubleshoot network printers, including HP printer setups, consumable replacements, and device relocations.

Support and maintain Active Directory user accounts, including password resets and group policy configurations.

Provide support for MS Office Suite, Office 365, and phone security configurations, ensuring secure and efficient operations.

Used screen sharing and remote-control tools to properly identify, collect, and evaluate reported issues.

Properly ticketed all client requests with detailed information of reported issues. Provided accurate, descriptive, and complete information in all tickets to successfully relay information.

Maintained a regular and reliable level of attendance.

Lead IT Inventory Associate – Coforge Technologies July 18, 2022 - April 15th 2024

Monitor the hardware being shipped as well as ensure accurate counts of all hardware devices in stock.

Ship out and ensure that new hires and existing employees get their new or replacement equipment in a timely manner before their start date.

Deployment and on-site upgrades to windows 10 and 11.

Troubleshooting and Hardware repairs.

Imaging laptops from the ground up utilizing SCCM.

On site repair for laptops software to hardware break fix.

Preventive maintenance troubleshooting and parts ordering for onsite repair

Image and configure devices such as laptops, desktops, and thin clients with the latest software updates and BitLocker encryption, as well as test them before they are shipped out to new hires and existing employees.

Take inventory on all IT equipment that is in stock.

Update any aging or pending tickets daily.

IT Associate, Coforge Technologies October 14, 2021 - July 18, 2022

Take inventory on all IT equipment in stock.

Check in all monitors that can be used and e-waste all monitors that look damaged or unsalvageable, updating/inputting in the e-waste SharePoint spreadsheet.

Handles Desktop support including hardware and software related issues.

Images laptops and desktops.

Provides hardware refresh services.

Utilizes Service Now for ticket tracking.

Troubleshooting, patching, and installation services.

Receive all FedEx packages (laptops, monitors, desktops, thin clients, adapters, etc.).

Contact this candidate