Remote Customer Service Professional (Part-Time)
Resume:
Patricia M. Evans
Sicklerville, NJ 08081
***********@*******.***
Work Experience
Amazon Warehouse Employee, ACY-5 Amazon Sortation Warehouse, 2277 Center Square, Swedesboro, NJ 08085
(October 30, 2022 – June 24, 2024)
Duties: The Amazon Team at ACY5 sorts and packages by zip code to distribute to the US Post Office for delivery to the customers in the tri-state area.
Licensed Mentor NJ Care Provider, Mentor New Jersey, 2000 Crawford Place, Suite 700, Mount Laurel, NJ 08054
(May 2009- April 2016)
Goal: Provided care and support to children with complex challenges to assist with leading healthy, stable lives.
Provided 24-hour therapeutic foster care
Provided daily supervision
Introducing essential life skills
Administered medications to clients
Monitored and record client daily behaviors
Transported clients to appointments
Attended weekly meetings with clinicians
Attended yearly training certification meetings
Provided daily counseling services
Administrative Assistant, American Falcon International, Sicklerville, NJ, (April 2008– March 2010).
Goal: Provided administrative and sales support to the staff.
Meet and greet clients
Provided sales quotes for overseas clients
Input sales in QuickBooks
Collected balances on overdue accounts
Created and maintain spreadsheets
Fulfilled required sales for overseas clients
Assistant Property Manager, Campus Apartments at Campus Crossings, Glassboro, NJ, (July 2005-May 2006).
Goal: To provide housing for Rowan students and the public in accordance with the guidelines of the New Jersey Tenant Laws.
Developed marketing strategies for 100% occupancy rate
Leased apartments, coordinated move-ins and move-outs, lease negotiations, renewals
Provided customer service to residents/prospects/vendors
Collected and posting of rental payments
Provided accurate and timely completion of daily, weekly, and monthly leasing reports
Responded to residents’ requests to resolve problems or complaints
Interviewed candidates for employment
Trained, directed, and supervised on-site staff in all phases of leasing/customer service
Inspected grounds, models and leasing office as directed for curb appeal and marketability
Conducted all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other laws pertaining to apartments
Lease Administrator, Jager Management Inc., Maple Shade, NJ (October 2004 –July 2005).
Goals: Negotiated and coordinated the execution of retail leases contracts from inception through final signature.
Drafted leases, lease amendments, lease assignments
Reviewed and analyzed all rent obligations including CAM, real estate taxes
Verified lease compliance, mathematical accuracy, operating expense, real estate tax, utility and other expenses
I interacted with tenants, attorneys, engineers, construction managers, franchisors, sub tenants, mall managers and operation personnel to resolve any lease related issues
Summited lease agreements to management for review of terms and compliance
Retail Marketing Assistant, The Rouse Company, Echelon Mall, Voorhees, NJ, (November 1999 – August 2003).
Goals: Supported the Retail Mall Manager in the daily operations of Mall’s Leasing and Marketing Program.
Assisted in the development of the annual leasing plan for the communal area and in-line space
Assisted in the development of the annual marketing plan
Provided operational assistance to customers and merchants in accordance with company guidelines and policies to help solve problems that affect the service, efficiency, and productivity of customer service
Worked closely with groups/organizations, and retailers to identify potential leasing and event prospects
Prepared reports, spreadsheets, correspondence, presentations, weekly event updates, and calendars
Prepared, distributed, and maintained lease contracts
Coordinated tenant setups in compliance of company’s standards and guidelines
Liaison for merchant services
Performed Accounts Payable and Accounts Receivable
Collected rents, and delinquent payments
Software Programs
Microsoft Professional Office Plus
Lease Management System
QuickBooks
Education
Chubb Institute, Springfield, PA - Computer Technical Support Diploma
American Institute of Banking, Philadelphia, PA - Accounting I & II
Cheyney University, Cheney, PA - 20 Business Credits
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