Detail-Oriented Data Entry Candidate with Client Focus

SYLVIA STREM

Huntington Beach, CA

310-***-**** ******.*****@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with a strong background in client service, problem resolution, and relationship management across sales, entrepreneurship, and real estate. Known for calm communication, adaptability, and the ability to manage complex situations with empathy and efficiency. Experienced in supporting clients remotely, coordinating multiple stakeholders, and delivering reliable service in fast-paced environments. EXPERIENCE

CLIENT ADVISOR / REAL ESTATE PROFESSIONAL

Independent Contractor Huntington Beach, CA

September 2024 – Present

• Serve transactions as the primary point of contact for clients navigating complex, time-sensitive

• Manage detail multiple client timelines, documentation, and follow-ups with strong attention to

• Resolve coordinating client solutions concerns by clearly explaining processes, setting expectations, and

• Maintain compliance accurate records, contracts, and communications to ensure organization and

• Provide proactive consistent, problem-solving high-touch client support through responsiveness, empathy, and

• Work communication effectively using digital tools, virtual meetings, CRM systems, and written AREA SALES MANAGER

Sunrun Irvine, CA

June 2022 – August 2023

• Managed support a multi-territory client pipeline while delivering consultative, solution-oriented

• Built based and service maintained strong client relationships through clear communication and trust-

• Negotiated satisfaction contracts and pricing while balancing company goals with customer

• Resolved escalated customer issues to improve retention and long-term relationships

• Tracked goals performance metrics and adjusted strategies to meet operational and service FOUNDER & OWNER

Stay Adorned Long Beach, CA

May 2015 – June 2021

• Founded and service and operated a customer-facing retail business focused on experience, quality,

• Managed resolution daily operations, customer communications, scheduling, and problem

• Built a loyal client base through relationship-driven service and community engagement

• Balanced creative work with business operations, deadlines, and client expectations

• Utilized customer social connection media and digital communication tools to support brand visibility and CORE SKILLS

Customer Support & Client Advocacy • Problem Resolution • Written & Verbal Communication CRM & Digital Tools • Time Management • Process Coordination • Relationship Management De-escalation & Expectation Setting • Remote Communication • Adaptability EDUCATION

Bachelor of Science (B.A.) – Sociology

San Francisco State University

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