Versatile Customer Service Professional with Leadership Experience

Amy Clark-Proctor/ **** Cora Drive / Baton Rouge, 70816 / 225-***-**** /

*************@*****.***

Objective:

To obtain a position in a growth-oriented company where I will be able to apply my skills, knowledge, and experience to help contribute to the success of the company. Work Experience:

Olive Garden / Covington, La 70433 / 2022-2025

Lead To-Go Specialist, Service Professional, Server, Bartender As a lead to-go specialist it was my responsibility to ensure that all new to-go specialists were properly trained for all shifts in their role which required different tasks to be completes, other responsibilities included cash handling, answering phones and taking orders over the phone, filling online and uber orders efficiently and in a timely manner, checking servers out of the system and collecting their cash owed to the restaurant. As a service professional my responsibilities included ensuring all servers were following all proper steps of service, that the kitchen had food being served appropriately cooked and plated, speaking to guests regarding their dining experience and guiding employees to be the best at their position as they possibly can, uphold team morale and to lead by example. Yelp / Remote / 2021-2022

Sales Representative

As an account executive you research potential leads through salesforce, place outbound calls to business owners in your territory educating them on Yelp and what Yelp could potentially do for their business, assist business owners with the set up and management of their advertising platforms, you are responsible for maintaining client relationships, sales pitch, high volume outbound dialing, managed a pipeline of clients ranging from doctors to Hair stylists through their CRM-salesforce. Madison Credit Bureau / Madison, GA 30650 / 2015-2020 Office Manager

Answering incoming phone calls from clients and debtors, negotiating payment arrangements with debtors and taking payments via phone, online or check. Keeping accurate records of all phone calls and payments, entering new accounts from clients into the system for debt collection, prepared monthly payments to clients of the money that had been collected on the debt for their business, monitor and manage all delinquent accounts, ensuring compliance with all relevant financial laws and regulations, preparing and mailing all letters required to debtors and clients as well as emails if requested, making daily bank deposits of received payments, advertising for potential new clients that needed debt collection services, created and maintained company website Skills

Administrative skills Time Management Skills Problem Solving Skills Customer Service Leadership Skills Management Skills Active Listening Skills Computer Experience Critical Thinking Skills