Global Support Professional with Regulatory Expertise

FRANCO CHOBOHWA

Upper Coverdale, N.B. 519-***-**** ******@******.***

Support Professional

Insurance Banking Government Mining & International NGOs.

PROFILE SUMMARY

Bilingual professional with 20+ years of experience supporting clients, managing operations, strategic communication, international business development, mining sector operations, and advocacy. Well suited for roles within international NGOs especially those collaborating with the Canadian government, the United Nations, or organizations involved in mining governance, immigration, global development and communicating complex regulatory information with clarity and professionalism. Recently completed LLQP training through REMIC training, and transitioning into the insurance sector, with a strong interest in customer service, policy administration, and claims support. Recognized for a calm, consultative approach, strong problem-solving skills, and the ability to build trust with diverse client populations. Fully equipped for remote work, with solid training in human resources management and compliance-driven environments.

AREAS OF EXPERTISE

Life License Qualification Programs (LLQP – REMIC)

Regulatory compliance & Documentation

Remote work discipline & Time Management

HR onboarding & Documentation

Claims intake & Policy inquiries

Life insurance programs & policies

Inventory & Budget tracking

CRM & Call centre systems

KEY SKILLS

Customer service & Client support

Conflict resolution & Empathy

Decision support & Administrative coordination

Confidential information handling

Technical & Administrative skills

Contract & Records management

Stakeholder communication

Languages: English (fluent), French (fluent)

PROFESSIONAL EXPERIENCE

Managing Director ELABIF SARL – Democratic Republic of the Congo Jan. 2018 – Dec. 2025

Led client communication, documentation, and compliance processes for international partners.

Explained technical and regulatory information in clear, client-friendly language.

Managed contracts, inquiries, and operational workflows with accuracy and professionalism.

Administrative Manager Loncor Gold – Toronto, ON Jun. 2010 – Dec. 2017

Oversaw HR, logistics, and administrative operations for a multinational workforce.

Provided bilingual support to executives, partners, and operational teams.

Ensured compliance with corporate policies and regulatory requirements.

Managed government relations as well as community relations and community development resources, including its subsidiary operations across the Great Lakes region in Africa.

HR & Logistics Officer Banro Corporation – Toronto, ON Jan. 2005 – Mar. 2010

Supported HR processes including onboarding, employee records, and documentation.

Coordinated logistics and field operations across multiple African regions.

Delivered clear, client-focused communication in both English and French.

Managed government relations as well as community relations and community development resources, including its subsidiary operations across the Great Lakes region in Africa.

EDUCATION & TRAINING

Life Insurance Training Certificate Registered Insurance Management Institute of Canada – Toronto, ON Dec. 2025

Bachelor of Business Management Canterbury Christ Church University – United Kingdom 2010

Human Resources Management Certificate Canterbury Christ Church University – United Kingdom 2010

Bachelor of Political Science & Administration University of Kisangani – Democratic Republic of the Congo

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