Quoting and Operations Support Specialist

Amy Beth Shen

Maryland Heights, MO

501-***-**** • ********@*****.***

Professional Summary

Detail-oriented Quoting and Operations Support professional with 10+ years of experience managing pricing, RFQ coordination, order entry, and internal business processes. Skilled in Excel tracking, reporting, and cross-functional communication. Known for accuracy, organization, and reliability in deadline-driven environments. Demonstrates 3+ years of purchasing/order entry experience supporting sales teams.

Professional Experience

Electrical Components International

Quoting Assistant Nov 2014 – Present

Enter and manage customer quotes through client portals using specialized templates

Maintain, track, and prioritize RFQs using Excel spreadsheets to ensure on-time submissions

Coordinate RFQ information across multiple internal departments to support accurate and complete quotes

Respond to quote-related questions from customers and internal stakeholders

Facilitate communication between customers and internal analysts to clarify requirements

Assist analysts with special projects, including data pulls, document review, and analysis

Prepare and distribute daily pipeline and status reports to support workload planning

Perform high-volume, accurate data entry for quoting and financial inquiries

Office Team

Administrative Support Specialist Jun 2013 – Nov 2014

Supported internal office operations by following complex procedures and established guidelines

Managed document control, filing systems, and administrative workflows

Coordinated shipping, receiving, labeling, and shipment tracking

Assisted with the development and maintenance of organized filing systems

Keystone Staffing Group

Administrative Support Assistant Jun 2013 – Feb 2014

Maintained inventory of marketing and sales support materials

Fulfilled internal literature requests and prepared shipments using UPS, FedEx, and USPS systems

Created shipping labels and ensured accurate, timely distribution

Maintained and updated internal contact databases

Carlton Bates Company

Administrative Assistant / Order Entry Support 2010 – 2013

Assisted sales representatives with order entry and tracking to support operational workflows

Maintained shipping spreadsheets to monitor and update shipment status

Supported warranty processes and coordinated with internal teams to ensure accurate order fulfillment

Education

University of Central Arkansas

Bachelor of Science in Business Administration and Management 2004 – 2010

Core Skills

RFQ & Quote Coordination

Purchasing / Order Entry Support

Pricing & Sales Support

Excel Tracking, Reporting & Data Management

High-Accuracy Data Entry

Internal & Customer Communication (Non-Front Desk)

Cross-Functional Coordination

Document Control & Recordkeeping

Process Adherence & Workflow Support

Problem Solving & Attention to Detail

Reliability, Attendance & Time Management

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