Remote Inbound Customer Service Specialist

JUSTIN M. BOCHERT (Mowgli)

**** ***** ****** *** • Provo, UT 84606

Phone: 801-***-****

Email: ****************@*****.***

PROFESSIONAL SUMMARY

Resourceful and highly driven customer service and sales professional with a long track record of excelling in fast paced, people focused environments. Known for staying calm under pressure, resolving issues quickly, and building strong rapport with customers. Consistently promoted into leadership roles across multiple industries. Brings exceptional communication skills, high ticket closing experience, and the ability to turn challenging situations into positive outcomes. Fully equipped and motivated for remote inbound customer service work.

PROFESSIONAL EXPERIENCE

Front End Service Manager

Red Lobster — 2023 to 2024

• Supervised servers and bartenders, ensuring smooth front of house operations and consistent service quality.

• Performed table checks to confirm guest satisfaction with food, service, and overall experience.

• Trained new team members in serving, bartending, and customer interaction standards.

• Supported daily operations, problem solving, and guest recovery with professionalism and urgency.

Sales Closing Manager

DotCom Secrets — 2006 to 2009

• Led and coached a team of setters in a two step sales process, ensuring proper qualification and setup for the close.

• Closed high ticket coaching and consulting programs valued at $10,000+, maintaining a 93% closing rate.

• Delivered clear, confident presentations of program benefits, addressing objections and building strong rapport.

• Oversaw pipeline flow, call structure, and performance metrics to maximize conversions.

Automotive Sales Consultant

West Coast Car Company — 2009 to 2012

• Averaged 18–30 vehicle sales per month, including multiple “hat trick” days (three cars sold in one day).

• Built strong customer relationships through trust, product knowledge, and consistent follow up.

• Sold backend products such as extended warranties and service packages to increase profit margins.

• Known for a near perfect walk in close rate and a relentless, customer focused work ethic.

Concrete Finishing Foreman

A Crete / Farnsworth Concrete — 2018 to 2022 (intermittent)

• Led crews on residential and commercial concrete finishing projects.

• Managed jobsite workflow, quality control, and safety compliance.

• Trained new workers and ensured projects were completed to spec and on schedule.

CORE SKILLS

• Customer Service Excellence

• High Ticket Closing

• Call Handling & De Escalation

• Remote Work Discipline & Self Management

• Leadership & Team Training

• Rapport Building & Communication

• Problem Solving & Conflict Resolution

• Sales Strategy & Qualification

• P&L Understanding & Inventory Oversight

• CRM & Online Communication Tools

• Entrepreneurial Mindset & Self Driven Work Ethic

ADDITIONAL NOTES

• Consistently promoted into management roles across every industry worked in.

• Strong ability to identify customer needs, build trust quickly, and guide conversations to positive outcomes.

• Entrepreneurial experience running an online dropshipping business, demonstrating initiative, organization, and digital communication skills.

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