Customer Care & Data Entry Specialist

Rena Gray

Denver, Colorado • *********.****@*****.***

LinkedIn: www.linkedin.com/in/rena-gray

SUMMARY

Detail-oriented and customer-focused professional with extensive experience in customer service, data entry, and administrative support. Skilled in managing customer inquiries, resolving escalations, and maintaining accurate records. Strong proficiency in data management, multitasking, and delivering high-quality service in fast-paced environments. Demonstrates excellent communication, problem solving, and organizational abilities with a commitment to accuracy, efficiency, and customer satisfaction.

CORE SKILLS

Customer Service & Support

Escalation Resolution

Remote Work

Data Entry & Accuracy

Typing & Documentation

Problem-Solving

Recordkeeping & Data Integrity

Communication (Phone, Email, Chat)

Administrative Support

PROFESSIONAL EXPERIENCE

Sutherland

Remote Customer Care Representative (Airbnb Support)

January 2024 – April 2024

United States

Delivered high-quality support to guests and hosts via phone, email, and live chat.

Resolved booking issues, account concerns, complaints, and service inquiries in alignment with Airbnb guidelines.

Ensured a positive user experience by demonstrating empathy, accuracy, and adherence to policy.

Utilized strong problem-solving skills to handle complex or escalated cases in a remote environment.

Entrust Technology Solutions, LLC

Co-Founder / Director of Customer Relations

January 2010 – January 2025

Denver, CO

Led customer relations and administrative functions, including editing, accounting support, and client account creation.

Designed, built, and maintained company websites and webpages, ensuring strong functionality and visual consistency.

Managed live streaming services for nonprofits including project coordination, commercial content creation, and platform maintenance.

Oversaw social media presence across platforms, ensuring cohesive branding and smooth user engagement.

Freelance

Notary Public

August 2021 – May 2025

Verified signers’ identities and ensured willingness, awareness, and understanding of important legal documents.

Notarized documents such as deeds, wills, and powers of attorney while maintaining compliance and professionalism.

New Deliverance Church

Volunteer

March 2022 – Present

Denver, CO

Support the church mission by assisting with administrative, community, and organizational tasks.

Colorado Department of Public Health and Environment

Physical Engineering Science Assistant II

April 2005 – February 2008

Denver, CO

Handled environmental samples and human specimens, ensuring accuracy, integrity, and adherence to chain of custody requirements.

Inspected samples for contamination, temperature issues, and quality concerns.

Logged specimen data, assigned laboratory numbers, and produced final lab result reports.

Created and verified client records; coordinated with couriers and customers during sample intake.

Six Flags Elitch Gardens

Dispatcher / General Office Assistant

August 2004 – February 2005

Managed internal and external radio communications and telephone support.

Ensured bi weekly payroll accuracy before submission to HR.

Provided clerical support including filing, documentation, and administrative tasks.

MCI WorldCom

Customer Support & Sales Representative

September 2002 – August 2004

Assisted customers with orders, billing inquiries, account questions, and complaints.

Processed orders, upsold services, and maintained accurate customer data.

Researched and resolved complex customer issues, misapplied payments, and billing discrepancies.

Documented trends and recommended process improvements to leadership.

EDUCATION

Ashworth College

High School Diploma (2010–2013)

George Washington High School

(2000–2002)

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