Administrative & Operations Specialist Leader

HEATHER BAILEY

Administrative & Operations Professional

Colonial Beach, VA

903-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Administrative and operations professional with 9+ years of experience supporting daily business functions, executive leadership, and client-facing operations across service-based and e-commerce environments. Highly organized, detail-oriented, and skilled in scheduling, data management, documentation, and operational support. Known for strong communication, reliability, and the ability to manage multiple priorities in fast-paced environments. CORE SKILLS

● Administrative Support

● Executive & Personal Assistance

● Scheduling & Calendar Management

● Data Entry & Record Keeping

● Customer Service & Client Relations

● Office & Operations Coordination

● Document Management

● Process Improvement

● Inventory Tracking

● Vendor & Invoice Management

● Reporting & Data Organization

● Team Support & Onboarding

● Travel & Event Coordination

● CRM & Business Systems

● Microsoft Office / Google Workspace

PROFESSIONAL EXPERIENCE

OPERATIONS MANAGER

Posh Nail Bar – Colorado Springs, CO

May 2023 – Oct 2024

● Managed daily office and front desk operations including scheduling, client communications, and service coordination.

● Maintained employee records, onboarding documentation, and internal process guides.

● Handled payroll coordination, reporting, and administrative support for leadership.

● Tracked appointments, business metrics, and financial data to support staffing and planning.

● Served as primary point of contact for client issues, ensuring timely resolution and follow-up.

● Supported hiring, training, and team scheduling for 15+ staff members.

● Maintained inventory records and ordering systems to ensure product availability.

● Assisted in improving workflows that contributed to increased client retention and revenue growth.

EXECUTIVE OPERATIONS MANAGER / CHIEF OF STAFF

My Magic Mud – New Braunfels, TX

Nov 2017 – Oct 2019

● Provided direct administrative and operational support to CEO, managing scheduling, travel logistics, documentation, and communications.

● Coordinated vendor records, purchase orders, and accounts payable tracking.

● Maintained operational databases, reports, and internal documentation.

● Supported e-commerce fulfillment coordination and order tracking.

● Organized international business travel and trade show logistics.

● Assisted in warehouse launch activities including vendor coordination and operational setup.

● Acted as central point of contact for cross-functional communication. INDUSTRY ADVISOR

Paul Mitchell – Advisory Board

Jan 2023 – Oct 2024

● Supported leadership teams with reporting, documentation, and operational reviews.

● Analyzed program data and prepared summaries to support business decisions.

● Assisted in reviewing operational standards and process improvements. BUSINESS MANAGER

The Parlour Salon – San Marcos, TX

Jan 2015 – Feb 2018

● Managed daily office operations including staff scheduling, payroll coordination, and cash handling.

● Maintained client records and appointment systems.

● Handled inventory tracking and ordering.

● Supported marketing initiatives and client engagement activities.

● Provided front desk and customer service support as needed. ADDITIONAL EXPERIENCE

● Instructor – Intellitec College (2022–2023)

● Client Services – Remise Salon (2020–2022)

● Team Lead – Onion Creek Spa (2007–2013)

EDUCATION & CERTIFICATIONS

● Cosmetology License – Nuvani Institute, Austin, TX

● College Coursework – Austin Community College

● High School Diploma – Hill Country High School

● Bloodborne Pathogens Certification

● Faculty Credentialing & Instructional Training

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