Versatile Operations and Customer Service Professional
Resume:
Tiquana Nelson
Columbia, SC *****
*********@*****.***
Professional Summary
Very dedicated almost loyal to a fault. Highly dependable, motivated and eager to learn. I am willing to learn and grow with the organization that gives me the opportunity to showcase my skills,experience,customer service, driving abilities and or personal care abilities Willing to relocate: Anywhere
Work Experience
Crew Member
Amazon DSP-Columbia, SC
November 2025 to Present
pick, stage and scan packages
Personal Care Assistant (PCA)
From The Heart Home Care-Columbia, SC
October 2025 to Present
Home visits to aid clients and families with daily tasks Assistant manager
Mavis-Columbia, SC
October 2024 to Present
Manage service center. Check in Customers and verify reservations.Identify and order parts . Ensure cleanliness of the buildings interior and exterior. Act as service manager on days service manager is not scheduled
General Manager
Advance Auto Parts-Columbia, SC
June 2014 to Present
General manager and commercial manager
Service manager
Firestone inc-Columbia, SC
June 2025 to November 2025
Write team schedules
Interview for hire
Coach and train
OTR Truck Driver
Schneider-Columbia, SC
September 2022 to December 2022
Over the road truck driver
Commercial Manager
AutoZone-Columbia, SC
January 2001 to June 2014
Manage delivery drivers, maintain inventory, make and receive calls to and from automotive repair shop for parts orders
Customer Service Representative
Teleperformance-Columbia, SC
June 2008 to November 2008
Online Customer service rep
Juvenile Correctional Officer
DJJ-Columbia, SC
January 2000 to January 2001
Monitor juveniles in day to day activities. Escort them to and from class, recreation time and the cafeteria. Record notes on behavior as a juvenile advocate for the purpose of reporting to the courts during hearings.
Education
High school diploma
Keenan High School-Columbia, SC
August 1993 to August 1996
Skills
• Communication skills
• Kennel experience
• Operations Management
• Sales
• Research
• Recruiting
• Phone etiquette
• Materials handling
• Inbound logistics
• Microsoft Excel
• Conflict management
• Pet care
• Logistics project management
• Purchase order management
• Animal shelter
• Animal care
• Driving
• Climbing
• Sales management
• Team Management
• Patient charting
• Retail Sales
• Guest Services
• Retail sales
• Microsoft Outlook
• Decision making
• Inventory control
• Manual handling
• Truck delivery (delivery method)
• Analysis skills
• Time management
• Pricing
• Writing skills
• Mechanical knowledge
• Telecommunication
• Software troubleshooting
• Call center
• Hospitality
• Automotive diagnostics
• Customer service
• Patient care
• Windows
• Budgeting
• Productivity software
• Healthcare privacy protection
• Customer relationship building
• Purchasing
• Typing
• Task prioritization
• Assistant Manager Experience
• Marketing
• Working with people with developmental disabilities
• Supervising Experience
• Profit & Loss
• Front desk
• Hand tools
• Freight forwarding logistics
• Staff training
• English
• Warehouse storage management
• Animal handling
• Administrative experience
• Supervising experience
• Quality control
• Oil change
• Commercial truck driving
• Warehouse safety management
• Outbound logistics
• Excel data analysis
• Procurement cost analysis
• Security
• Computer skills
• Outdoor work
• Managing logistics operations teams - Largest logistics operations team managed (11-15 team members)
• Pet sitting
• Report writing
• Experience with children
• Office experience
• Load & unload
• Safe environment creation
• Merchandising
• Microsoft Word
• Medication administration
• Logistics - Logistics experience (6-10 years)
• Multi-line phone systems
• Team management
• Phone communication
• Delivery driver experience
• Animal behavior
• Client interaction via phone calls
• Safe work practices
• Customer inquiry handling
• Team leadership
• Vendor relationship building
• Technical Proficiency
• Sales Management
• Reality orientation (health monitoring and safety measures)
• Managing freight management projects - Largest number of freight management projects managed yearly (More than 10 projects)
• Order fulfillment
• Microsoft Office
• Weight handling in the workplace
• Stocking
• Guest services
• Computer literacy
• Animal control response
• Payroll
• Procurement spend analysis
• Dog handling
• Leadership
• Animal restraint
• Growing experience
• Help desk
• Customer relationship management
• Process Improvement
• Logistics returns management
• Organizational skills
• Computer operation
• Operations management
• Business development
• Record keeping
• Public relations
• Pet grooming
• Employee relations management
• Reverse logistics
• Grammar Experience
• Profit & loss
• Filing
• Negotiation
• Cooking
• Management
• Retail Management
• Store Management Experience
• Business Development
Certifications and Licenses
CDL A
Driver's License
CDL
Class D
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