Bilingual Customer Service & Operations Leader

Maria Cora-Cruz

Clermont, FL *****

*.*****@*******.***

321-***-****

Professional Summary

Dedicated, bilingual (Spanish/English) professional with extensive experience in customer service, management, administration, and logistics. Adept at handling multiple responsibilities efficiently while maintaining a positive, goal-oriented mindset. Strong Independent worker and team player who thrives in fast-paced environments. I am skilled in office management, compliance, accounts payable, and service coordination.

Work Experience

Auto Parts Sales Manager

AutoZone-Clermont, FL

June 2025 to Present

• Supervised daily sales operations, leading a team to meet and exceed performance goals.

• Provided expert automotive parts knowledge and excellent customer service to both retail and commercial clients.

• Trained and mentored team members on product knowledge, sales techniques, and customer engagement.

• Managed inventory levels, ensured product availability, and maintained accurate stock records.

• Assisted with scheduling, opening/closing procedures, and overall store operations to ensure efficiency and customer satisfaction.

Team Member/Delivery Parts Driver

Advanced Auto Parts-Clermont, FL

November 2024 to June 2025

• Assist customers with vehicle parts, selection and inquiries

• Deliver auto parts to commercial companies

• Maintain inventory and restock as needed

Driver

Uber Driver/DoorDash-Clermont, FL

May 2024 to November 2024

• Provide safe and timely transportation for passengers, food, and package deliveries

• Ensure excellent customer service and efficient route planning Customer Service Representative (In Office & Remote) Howard Fertilizer-Groveland, FL

January 2024 to May 2024

• Managed vendor and inventory databases and orders

• Created and maintained bids and contracts for vendors

• Coordinated with project managers and vendors on service jobs Compliance Specialist (In Office & Remote)

Ferrellgas-Orlando, FL

March 2021 to April 2022

• Managed service route summaries for technicians

• Scheduled service appointments and confirmed them with customers

• Collected payments and processed invoices

Accounts Payable Specialist (In Office & Remote)

Brightview Landscape Development-Orlando, FL

March 2019 to April 2020

• Managed accounts payable for a $60 Million construction branch

• Processed vendor invoices and maintained financial records

• Worked with project managers to ensure accurate billing Business Owner/Driver

Private Limousine Business-Orlando & Puerto Rico

January 2015 to December 2019

Administrative Secretary

Iglesia Beula Isaias & Pastora Beula Academy

January 2010 to December 2019

Bilingual Tax Preparer

Jackson Hewitt

January 2014 to December 2015

Office Manager

Winter Garden Village Apartments

January 2010 to December 2012

Sales Associates

Exxon Mobil

January 2007 to December 2008

Overnight Stocking

Disney Store

January 2006 to December 2007

Detailer & Driver for Auction Vehicles

Manheim’s Florida Auto Auction

January 2004 to December 2005

Education

criminal justice (Bachelor’s degree)

Strayer University

August 2019 to August 2019

Skills

• Financial record maintenance

• Spreadsheet charts

• Customer inquiry handling

• Pricing

• Spreadsheet filtering

• Client interaction via phone calls

• Task prioritization

• Work-From-Home Marketing & Social Media Management

• macOS

• Office equipment routine maintenance

• Driving

• Moving

• Report preparation

• Record keeping

• Remote technical support

• Accounts Payable & Financial Reporting

• Invoice processing

• English

• Customer relationship management

• Growing experience

• HIPAA

• Greeting customers

• Accounting and finance experience

• Journal entries

• Research

• Photocopying

• Scheduling & Logistics

• Translation assistance services

• Account management

• Conflict management

• B2B sales

• Fabrication

• Writing skills

• Leadership

• Working with people with disabilities

• Title processing

• Key Performance Indicators

• Dental office experience

• Multi-line phone systems

• Cross-selling

• Courier

• Excel formulas

• Consulting experience

• Outdoor work

• Spreadsheet design

• Accounting systems

• FDA regulations

• Analysis skills

• Administrative experience within retail industry

• Warehouse experience

• Climbing

• Sales quoting

• Territory management

• Data visualization

• Bookkeeper experience

• Materials handling

• Technical troubleshooting support

• Scanning

• Process improvement

• Dealership experience

• General ledger reconciliation

• Teamwork

• Client services

• Creative problem-solving

• Senior business management experience within transportation industry

• 10 key typing

• Databases

• Conversion optimization

• Zoom

• Limousine

• Microsoft Teams

• Typing

• Customer complaint resolution

• Data cleaning

• Sales support

• Microsoft Word

• Dispatching

• Order assistance

• Data sorting

• GPS

• Technical sales

• Confidential information handling

• Delivery driver experience

• Antivirus software

• Zendesk

• Filing

• Inventory management

• Supplier management

• Faxing

• Customer service

• Administrative experience - Administrative experience (11-15 years)

• Commercial driving

• Box truck

• Team Leadership & Training

• Administrative experience within technology industry

• Microsoft Outlook

• Maintaining patient confidentiality

• Account reconciliation

• Data collection

• Travel scheduling

• Salesforce

• Teaching

• Power BI

• CRM software

• Transportation management systems

• Google Sheets

• Manufacturing

• Spreadsheet formulas

• Working with large datasets in spreadsheets

• Microsoft Access

• Logistics

• Computer skills

• Phone communication

• Phone answering

• Event planning

• Languages: Bilingual: Spanish & English (Advanced)

• Business development

• Office Administration & Management

• Report writing

• Pivot tables

• Electrical systems

• Computer software/ frameworks: Microsoft Office Suite (Office, Excel, Outlook, Etc.); JD Edwards; WebCenter

• Computer operation

• Office supply management

• Contracts & Bid Preparations

• Windows

• Compliance audits & assessments

• Front desk

• Word processing

• File organization

• Mail processing

• Stocking

• Public accounting

• HubSpot

• Appointment scheduling

• Warehouse management

• Financial records management

• Google Suite

• Customer support

• Productivity software

• Direct sales

• Audit management tools

• Macros

• Customer Service & Sales

• Compliance & Vendor Relations.

• Electrical experience

• Software troubleshooting

• Mechanical knowledge

• Demand planning

• Bookkeeping for tax purposes

• SharePoint

• Communication skills

• AI

• Achieving HIPAA compliance

• Document review (document control)

• Social media management

• Bus driving

• Time management

• Live chat

• Calendar management

• Cash handling

• Data entry

• Negotiation

• Google Workspace

• Providing product information

• Order entry

• Trello

• Microsoft Office

• Correspondence management

• Data warehousing implementation

• Google Docs

• Market research

• Supervising experience

• Purchasing

• Shuttle driving

• High-end sales

• Technical Proficiency

• Financial data reconciliation

• Spreadsheet data validation

• Excel data analysis

• Administrative experience within finance industry

• Attention to detail

• Presentation preparation

• Project coordination

• Meeting scheduling

• QuickBooks Online

• Administrative experience within non-profit industry Languages

• Interpretation

• Translation

• Bilingual

Certifications and Licenses

Driver's License

Class E

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