Data Analytics & Business Analysis Leader

TEVIN D. WILBORN

LinkedIn Profile 501-***-**** ************@*****.***

Professional Summary

Data Analytics Business Analyst/Analysis Solution Analytics Data Mining Project Management Articulate and experienced analyst who focuses on improving organizational companies through documentation and operational analytics. This resume will showcase an extensive yet coherent skill set in information retrieval and processing methods for analyzing data from various companies, as well as strategies taught. Looking for responsibilities, serving as an enthusiastic liaison between internal business and support teams in the capacity of an experienced professional, providing analytics, reports, dashboards, and other resources to help within the a variety of fields. Ready to begin implementation of business analysis, IT strategies, and operational positions. Competencies include:

• Applied Statistics

• Data Structures & Algorithms

• Data Mining

• Oral & Written Communications

• Database Concepts

• Google Analytics

• Data Visualization

• EPIC Systems

• Assembly Language

• Internet Applications

• Operating Systems

• Microsoft Visio

• Critical Thinking – Problem Solving

• Microsoft SQL Server Services

• Microsoft SQL Integration Services

• Microsoft Office 365

• Confluence

• Jira

Languages: Java, HTML5 & CSS, JavaScript, SQL

Applications: Data Mining & Data Analysis, Information Processing, SCCM Client, iOS, Windows, Bomgar, ConnectWise, Cisco CCW-R, Tech Data, LabTech, Ocular passportal, Duo Mobile, Remedy Software, DRA Account & Resource Management, Tableau, SailPoint, PowerBI, Confluence, LucidChart, Jira, Salesforce, Microsoft Dynamics, Figma

(design), Miro (design), Figma (design)

Hardware / Other: OSX, Adobe, VMWare, VoIP, Dell, Apple WORK AND RESEARCH EXPERIENCES

PROFESSIONAL EXPERIENCE BUSINESS ANALYSIS: 8.5 YEARS Project Management: 4 YEARS Experian Health, Lead Business Analyst (Contract), Remote, US (April 2024 – December 2025)

• Lead meetings and projects with a large number of team members with internal and external stakeholders

• Document business requirements for all projects and designs within document storage applications

• Engage with stakeholders to gather and analyze requirements, provide and develop a clear understanding for objectives and business needs.

• Create and review all user stories, tasks, process maps and other documentation related to projects assigned.

• Write out managerial-level documents for designs and backend/backlog explanations for stakeholders and other team members across the company internally and externally.

• Apply cross-functional training to other team members and leaders to help identify areas for improvement and suggestive solutions.

• Orchestrate, lead and manage a team (UX/UI designers and developers) throughout different projects and timelines.

• Orchestrate, lead, and manage strategy meetings for new projects and implementation phases.

• Lead “1:1’s” and coaching amongst other employees for training, guidance, and routines within their respective positions within the company.

• Help create visual aids, documentation, and presentations using Microsoft (MS) products during monthly, quarterly, and yearly meetings, addressing future endeavors within the company (i.e., financially, operationally, and logistically).

• Create and establish project timelines (quarterly measurements) with stakeholders, subject matter experts and managers.

• Create and establish strategical sprints amongst the team through documentation, while providing the process on accomplishing the tasks within the sprints.

DTCC, Business Systems Analyst (Contract), Coppell, TX (August 2023 – December 2023)

• Led multiple projects and audits for inherited risks, operations, and JIRA tracking.

• Reported weekly incidents and risk data validations for analytics, predictions and recommendations.

• Applied waterfall and agile methodologies (depending on projects) to achieve requirements and metrics from management and leadership

• Liaison between management and team members for directions of risk management, JIRA tracking, automation audits and organizing/analyzing large datasets.

• Adhered and planned for multiple projects for a team of 5 and more within the expected timeline.

• Created SOPs and other documentations for management and team members. Stored in MS Teams and MS Sharepoint.

• Communicated and led with deliverable/product owners and project managers for automation audits.

• Communicated and led with deliverable/product owners and project managers for tracking corrections and process updates.

• Expressed and exercised dataset validations for business solutions and recommendations.

• Created data visuals for Weekly and Monthly Service Reviews for recommendations, incidents, and risk management.

• Used VPN remote access for projects, meetings and data recording/writing

• Created and managed business models and flows for selected projects.

• Created and managed Use Cases for storyboards

Acxiom, Business Systems Analyst, Little Rock, AR (July 2022 – April 2023)

• Orchestrated meetings, project timelines, and stories with client representatives for logistics.

• Orchestrated internal meetings, project timelines, and stories with client reps for logistics.

• Created, assigned, and filled out stories, features, and bugs for respective projects, architects, and developers through Jira

• Exported tasks through Jira on Excel for data analysis and management

• Updated Confluence documents (i.e.: User Acceptance Criteria) for both Acxiom and Walmart design and API pages

• Record and annotate meetings for any requirements associated with the specific project(s)

• Delegate and accept roles and responsibilities assigned by management according to the specific project and team.

• Create mockups through LucidChart for UI requirements for Walmart Money Transfer options by vendors: MoneyGram

(MGI), RIA, and Western Union (WU)

• Gather, analyze, and maintain data to determine Walmart IT solution(s)

• Strategize and coordinate with architects and developers through documentation to enable implementations for requirement solutions.

• Created Product Requirement Document (PRD) via Adobe Reader for Acxiom and Walmart representatives and request signatures through salesforce.

• Used Microsoft Dynamics for KPI summary of the company, broken down into companies and its current and future contractual sales.

• Accessed into VPN through Wal-Mart (WM) servers for data collecting and storing.

• Accessed into VPN for zoon and skype meetings between internal and external stakeholders.

• Created and managed business models and flows for selected projects.

• Created and managed Use Cases for storyboards

DYNE Hospitality Group, IT Business Analyst (Contract), Little Rock, AR (May 2022 – July 2022)

• Managed café systems vendors & technology.

• Managed infrastructure & network vendors & technology.

• Managed IT projects, while updating and recording any major changes and timeline.

• Created and maintained enterprise reporting.

• Managed service assets and configurations.

• Tracked IT finances.

• Managed the problem lifecycle through acknowledgements and executing strategies and recommendations.

• Supported tier 2 issue escalations.

Empower Healthcare Solutions, Network Data Analyst (Contract), Little Rock, AR (September 2021 – May 2022)

• Used Jira to send out helpdesk tickets for documentation validations, IT support, and prioritizing all provider issues for provider portal.

• Created datasets for provider trackers, transactions, and finding trends to assist with demographic heat maps.

• Became a liaison between corporate wellness and health companies and healthcare providers in Arkansas-- establishing relationships of funding, professional and creative relations through selected projects.

• Documented how-to-steps (SOPs) on different measures for future metrics and networking deployments through healthcare management.

• Created organizational structures within healthcare management for established roles and responsibilities according to the position of leadership and team.

• Used Microsoft Dynamics as an user insight for visual-aids of heat maps in the state of Arkansas that are using our insurance coverages, predictions of other clinics and ratio of unresolved-to-resolved problems of troubleshoot through healthcare claims website.

• Used VPN for internal and external meetings for heatmaps within Arkansas (AR), regarding finding more clinics to be placed within the rural areas of AR

• Created and managed business models and flows for selected projects.

• Created and managed Use Cases for storyboards

Central Arkansas Waters, Business Analyst (Contract), Little Rock, AR (March 2021 – August 2021)

• Presented and trained for PowerBI data visualization.

• Created and managed different forms and relational database through MS access with SQL program language.

• Ability to analyze data structure requirements and recommend solutions/strategies.

• Knowledge and implements project management methods, tools, and techniques.

• Exhibited skills in problem solving and multitasking techniques.

• QA Tester through UI interface case study

• Created storyboards for UI case studies, set a purpose, background and recommendations/strategies as a result.

• Used MS Teams, Dynamics and Suite for emailing, sending reports and other copyrighted documents.

• Used Microsoft Dynamics as user insight to reference different water supplies, raw water and filtered in its entirety in Arkansas (AR)

• Accessed VPN for billings, engineer meetings, internal and external meetings. Serco, INC., Army Engineering Tech IV Cat 5e/6 (Contract), Colorado Springs, CO (August 2019 – January 2021)

• Developed and reviewed designs by extracting and analyzing engineering data, applying conventional engineering practices to develop, prepare, or recommend schematics, designs, specifications, and electrical drawings.

• Conducted tests or experiments of adaptation or modification for critical tests equipment and test procedures, preparing and operating equipment, recording data, measured and recorded problems of significant complexity.

• Constructed experimental or prototype models to meet engineering requirements; conduct tests or experiments and redesigns as necessary and record and evaluate data and reports findings.

• Terminated Cat 5e/6 cables using T568B color code standard.

• Data Entry through Microsoft office – Excel, Word, PowerPoint, SharePoint, Project.

• Trained and interacted with soldiers about the new operating surveillance systems.

• Updated, exported and shared documents via MS SharePoint to other directors affiliated with the development center, military base and fellow employees.

RESEARCH EXPERIENCE

“The progression of space exploration”, University of Arkansas at Little Rock (Summer Intern 2015)

• Analyze data and show that different space agencies are working together to show how space exploration has progressed since the first invention in 1957. Categorizing successful and unsuccessful inventions/missions.

“Revamping Urban Communities from “Troubled” to Being One of the Safest Place in Central Little Rock”, University of Arkansas at Little Rock (Summer Intern 2018)

• Analyze data and show how 311 community service calls can have a positive impact on 911 crime rates in the selected and targeted neighborhoods based in the City of Little Rock main database system. EDUCATION & CERTIFICATIONS

Doctoral of Strategic Leadership- Liberty University- Lynchburg, Virginia TBD Product Management Fundamentals Certification- University System of Maryland February 2025 Master of Science- Information Science, Advisor: Dr. Daniel Berlant, University of Arkansas – Little Rock May 2018

Bachelor of Science- Information Science, University of Arkansas - Little Rock May 2016

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