Adaptable Customer Service Professional with Training Experience
Resume:
La-Nice Johnson
Miami, FL *****
********@*****.***
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Work Experience
Credit Card Customer Service
Bank of America-Miami, FL
September 2023 to April 2025
• Resolved customer account inquiries efficiently.
• Handled billing and fraud concerns.
• Provided excellent customer support.
• Assisted with online account access.
• Maintained product knowledge.
Member Experience Agent
NationsBenefits-Miramar, FL
September 2024 to January 2025
customer service representative primarily focused on providing excellent service and support to members of an organization, like a gym, club, or credit union, by addressing their needs, resolving issues, promoting products and services, and building positive relationships to maintain their membership and loyalty
Corporate Trainer
Burger King-Miami, FL
June 2024 to October 2024
Trained and mentored new and existing team members on operational procedures and customer service standards.
• Developed and implemented training programs to ensure consistency across multiple locations.
• Conducted hands-on workshops to improve employee proficiency in food preparation, safety protocols, and equipment usage.
• Evaluated team performance and provided constructive feedback to enhance productivity and efficiency.
• Collaborated with management to identify training needs and design tailored learning solutions.
• Maintained compliance with company policies, health regulations, and operational guidelines during training sessions.
CSR - Customer Service Representative
Target Corporation-Miami, FL
September 2023 to June 2024
Provided exceptional customer service by addressing inquiries, resolving issues, and processing transactions.
• Handled high call volumes while maintaining quality and accuracy in a fast-paced environment.
• Utilized product knowledge and resources to offer tailored solutions to customer needs.
• Maintained detailed and accurate records of customer interactions in the CRM system.
• Achieved or exceeded performance metrics, including call handling time and customer satisfaction scores.
• Collaborated with team members and other departments to ensure seamless customer experiences. Crew Trainer
McDonald's-Miami, FL
October 2023 to February 2024
• Conducted engaging and interactive training sessions on various topics including product knowledge, sales techniques, and customer service
• Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
• Prepared food items according to standardized recipes and procedures, ensuring quality and consistency
• Maintained cleanliness and organization of work area, adhering to health and safety regulations
• Managed high-volume drive-thru orders efficiently, minimizing wait times for customers
• Collaborated with team members to ensure smooth operations during peak hours Crew Trainer
McDonald's-Miami, FL
June 2023 to September 2023
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
Caregiver/Resident Assistant
Benton House-Port Orange, FL
June 2022 to August 2023
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Created personalized care plans for each client based on their individual needs and preferences
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Provided compassionate care and support to individuals with memory impairments in a memory care facility
• Assisted residents with activities of daily living, including bathing, dressing, grooming, and toileting
• Implemented personalized care plans for each resident based on their specific needs and preferences Member Service Agent
Kaiser Permanente-Remote
Education
Criminology
Barry University-Miami, FL
January 2024 to Present
Cookman University-Daytona Beach, FL
August 2022 to September 2023
Technology
Daytona State College-Daytona Beach, FL
January 2023 to August 2023
College in Nursing
Skills
• Utilization management
• Stocking
• Clerical experience
• Hotel experience
• Management
• Hospitality
• HIPAA
• Senior care
• Custodial experience
• Patient observation
• Direct support
• Assisted living
• Industrial cleaning
• Vital signs
• Home care
• Teamwork
• Appointment scheduling
• Patient care
• Writing skills
• Microsoft Word
• POS
• Marketing
• Cash register
• Group home
• Front desk
• Leadership
• Commercial Cleaning
• Retail math
• Software troubleshooting
• Microsoft Outlook
• Attention to detail
• Organizational skills
• Team management
• Negotiation
• Phone etiquette
• Working with people with developmental disabilities
• Food service
• Basic math
• Fundraising
• SharePoint
• Restaurant experience
• DME
• Computer skills
• Visio
• Retail sales
• QuickBooks
• Administrative experience
• Typing
• Cash handling
• Communication skills
• Time management
• Data entry
• Medication administration
• Janitorial experience
• Computer literacy
• Microsoft Powerpoint
• Financial services
• Home health
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