Professional Support Specialist with Client Services Expertise

Angela Harley

Fayetteville, NC

910-***-****(cp) or 910-***-****(hm)

Professional Summary

Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Support Broker

Public Partnerships, LLC

July 2025 to Present

• Assists participants with enrolling caregiver help

• Provide customer service from the beginning of the enrollment process

• Explain program policies; rules and procedures employees

• Provide ongoing support to participants

• Document and report all participant/representative complaints

• Performed other clerical duties as assigned

Enrollment Specialist

Cognosante

October 2023 to December 2024

• Provide quality customer service to clients who have lost their medicaid or medicare

• Assist clients with open enrollment process

• Attend various events to outreach so people would be aware of healthcare options an other resources available to them in the community

• Provide follow up support via phone; email; text and home visits Donor Relations Coordinator

Fayetteville State University

February 2021 to July 2022

• Provide critical support to coordinate an implement stewardship processes an acknowledgement process

• Tracks; enters an update all applicable donor information in CRM

• Handles donor information with demonstrated fluency and efficiency in working with fundraising database or CRM

• Assists the Associate Vice Chancellor of Events Management with various events to include physical setup; budget management an logistics

• Experience working in BASECAMP which is a scholarship manager tool use to track scholarships an scholarship applicants

• Served on the scholarship committee which is responsible for choosing recipients for various scholarships at the university

Gift Processor

Fayetteville State University

July 2012 to July 2017

• Assured that individual; organizations and corporate donations are processed in a 24-48 time frame

• Assisted in fundraising support for all major campaigns

• Provided the development office with reports in a timely manner

• Assisted with scholarship establishment and record keeping

• Maintained database of Alumni an donors using BANNER and Raisers Edge

• Attend fundraising an social events in order to increase donor giving and continue to cultivate donor relationships

Education

Mass Communications (Some College)

St Augustine College-Raleigh, NC

August 1985 to May 1989

Skills

• Budgeting

• Clerical experience

• HIPAA

• Customer service

• Budget preparation, Record keepinge, Excel and Outlook Excellent customer service Problem-solving skills Data entry

A ention to detail Database

Proofreading Editing

Record keeping Forms

Recruitment Fundraising

Caregiver Human Resources

Cash handling Schedule Meetings

Scheduling Note-taking

Clerical Payroll

Multi-Line Phone

• Caregiving

• Ellucian

• Forms

• Social Work

• Scheduling

• A ention to detail

• Payroll

• Recruiting

• Schedule Meetings

• Microsoft Excel

• Note-taking

• Proofreading

• Research

• Database

• Editing

• Cash register

• Data entry

• Problem-solving skills

• Case Management

• Intake

• Human resources

• Fundraising

• Community outreach

• Cash handling

• Record keeping

• Multi-Line Phone

• Microsoft Outlook

Contact this candidate