Customer Service & Account Management Specialist
Resume:
Sharon Sibert
Winston-Salem, NC *****
****.******@*****.***
Work Experience
Account management/customer service
Terminix-Remote
October 2021 to January 2026
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Developed strong relationships with key clients through regular communication and personalized support
• Utilized CRM software to accurately document interactions with customers and track issue resolution progress
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
Service advisor
Bob king-Winston-Salem, NC
June 2019 to August 2021
• Provided exceptional customer service and support to clients, addressing inquiries, resolving issues, and ensuring overall satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Identified opportunities for upselling or cross-selling products based on customer needs and preferences
• Utilized CRM software to accurately document customer interactions, update account information, and track issue resolution progress
• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner
• Assisted in the development of training materials for new hires to ensure consistent delivery of excellent customer service standards
Sales Associate
Bob King Automotive Group-Winston-Salem, NC
January 2017 to June 2019
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
• Maintained a clean and organized work environment to enhance the shopping experience for customers Janitor and Cleaner
Budd Group-Greensboro, NC
May 2012 to June 2013
• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
• Ensured cleanliness of restrooms by sanitizing fixtures and replenishing supplies
• Emptied trash receptacles and disposed of waste in accordance with established procedures
• Cleaned windows, glass partitions, and mirrors to maintain a polished appearance
• Operated industrial cleaning equipment such as floor buffers and carpet cleaners to achieve optimal results
• Followed safety protocols while handling hazardous materials and chemicals for proper disposal
• Assisted in setting up rooms for meetings or events by arranging furniture and ensuring cleanliness
• Completed deep-cleaning projects on a regular basis to ensure high standards of hygiene were met throughout the facility
• Responded promptly to requests from staff or management regarding specific cleaning needs or emergencies
Cashier
Ms. Winners-Greensboro, NC
March 2008 to August 2012
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
Education
Criminal justice (College)
Forsyth Technical Community College-Remote
High school diploma or GED
Skills
• Account management
• Computer operation
• Customer retention
• Technical Proficiency
• Analysis skills
• Sales
• Client relationship development
• Word processing
• Live chat
• Computer literacy
• Conflict management
• Cash handling
• Customer service
• Basic math
• Microsoft Word
• Multitasking
• Attention to detail
• Critical thinking
• Windows
• Customer relationship building
• Driving
• Antivirus software
• Microsoft PowerPoint
• macOS
• Microsoft Excel
• Phone communication
• Managing customer accounts
• Computer skills
• Call center experience
• Task prioritization
• Microsoft Office
Languages
• English
Certifications and Licenses
Driver's License
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