Talent Acquisition & HR Support Professional

FELICIA T ALLEN

Phoenix, AZ ***** 623-***-**** **************@*****.***

SUMMARY OF QUALIFICATIONS

•10+ years of professional customer service, interviewing/screening, and human resources-related experience in various private and government sectors

•Independently work from home managing multiple priorities and deadlines in a fast-paced environment

•Proficiency in Microsoft Office, Google Doc, Smart Track, Bull Horn, Brass Ring, Custom Match, Fieldglass

•Facilitate hiring events

•Quality and Analytical Specialist

•Performed audit work

•Analyze data for accuracy

PROFESSIONAL EXPERIENCE

March 2022 – July 2025

Customer Service Representative I, WASTE MANAGEMENT -REMOTE

•Answer high volume incoming calls.

•Communicate concise and accurate information and educate customers trash compliances.

•Confirms understanding of customer needs, issues, and requests.

•Navigates through multiple applications to research customer, hauler, and service information to provide and /or update customer records.

JANUARY 2022 – March 2022

Staffing Consultant (Contract), VOLT WORKFORCE SOLUTIONS

•Assist with the design of a sourcing strategy to uncover both passive and active candidates through existing and new sources to maintain an effective pool of candidates

•Target the most qualified candidates and screen resumes identifying potential matches

•Build a database of target accounts and execute sales outreach for each target account.

AUGUST 2020 – December 2021

Claims CSR, MAXIMUS

•Providing accurate, consistent, and timely responses to millions of beneficiaries and consumers with healthcare-related inquiries

•Respond to all inquiries consistency with confidentiality and privacy policies and refers callers to alternate sources when appropriate

•High volume of calls

AUGUST 2019 – MARCH 2020

Enterprise Recruiter (Contract), ADECCO

•Dedicated Recruiter for Google (Waymo) and JP Morgan Chase accounts

•On-site on client facility to gain an understanding of business activities and personnel requirements

•Counsel employees on performance issues, improvement plans, separations

•Administers job postings in various systems

•Enters and tracks assignment and/or candidate data in the Applicant Tracking Systems ATS

MARCH 2018 – AUGUST 2019

Sourcer, (Contract) ADECCO

•Source, screen, and identify qualified candidates for Waymo temporary opportunities

•Schedule interviews for Waymo managers

•Perform oral drug screens

•Onboarding hired candidates

JANUARY 2018 – MARCH 2018

Driver (Contract), ADECCO

•Diagnosed driving performance of self-drive vehicles

JUNE 2017 – JANUARY 2018

Driver, UBER

•Transport individual to various destinations

MAY 2017 – JUNE 2017

Recruiter (Contract), Randstad Staffing/Republic Services

•Review candidates submitted resumes. Contact applicants to complete phone interviews for level entry positions for waste management.

•Identifying viable candidates, phone screening, coordinating interviews, and managing the selection process via phone and email.

•Recruiting for individuals for all areas of the United States.

OCTOBER 2013 – JANUARY 2017

HR Recruiter, Goodwill Industries

•Hire employees and process hiring-related paperwork

•Interface with applicants, and external sources to develop a robust talent pipeline for ongoing hiring needs.

•Establish and maintain “trusted advisor” relationships with hiring managers and client groups

•Onsite Recruiter at the Retail Operations Center

•Full Cycle

•Send Predictive Index surveys to candidates

APRIL 2006 – OCTOBER 2013

Human Resource Coordinator, Arizona Department of Economic Security

•Interview and screen 10+ customers daily and determine eligibility factors for assistance programs such as AHCCCS, Nutritional Assistance, and Housing

•Screen customers from various cultures, races, socio-economic backgrounds, people with multiple barriers to employment with the ability to treat all persons with dignity and respect

•Transport clients to various locations

EDUCATION

MARCH 2002 – JANUARY 2004

Massage Therapist, The Bryman School

AA Degree Occupational Studies

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