Operations & Logistics Leader with IT Expertise

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SUMMARY

Veteran, United States Army Reserves 92A Active Secret Clearance Logistical Operations Management professional with over 25 years of experience, including 20 years overseas supporting U. S. military forces in Iraq, Afghanistan, and Kuwait. Comprehensive knowledge of U. S. Army contingency, mobilization, organizational, and supply/services support concepts and systems. Recognized Subject Matter Expert for Theater cost analysis, contract cost processes, and validating current Performance Works Statements and CDRLs for each logistical department. Five years of Information Technology

DOD Issued Security Clearance: Secret

CORE COMPETENCIES

Logistics & Supply Chain Management Material Management

Warehouse Operations Inventory and Stock Control

Shipping & Receiving Personnel Supervision

Issuing, Turn In & Storage Maintenance Management

Productivity Improvement Work Scheduling

Budgeting Quality Assurance

Purchasing Root Cause Analysis and corrective actions

CERTIFICATIONS

CompTia Advanced Security Practitioner (CASP+ ce)

Microsoft Certified: Azure 104 Administrative Associate

CompTIA Certified: Security+ (SEC+) ce

GCSS Army – Supply and Maintenance

Maintenance/GCSS Manager Course

Supply Chain Management I Michigan State University

Supply Chain Management II Michigan State University

Distribution Fulfillment Michigan State University

Traveling Systems Administrator – Insight Global, Chantilly Virginia Conus, 09/2025-11/2025

System maintenance and support: Install, configure, and maintain servers, networks, and other IT infrastructure to ensure optimal performance and uptime.

Security management: Implement and maintain network security, assign user permissions, and monitor for threats.

Troubleshooting: Respond to technical issues, diagnose problems, and provide solutions for both hardware and software.

Performed 10% and 100% inventories on computers, Monitors, Printers, Phone and all other networking equipment.

Received, Issued, and stored Network equipment

PROFESSIONAL EXPERIENCE

Information Technology Administrator Tier l - Trace Systems, Inc.- Camp Arifjan, Kuwait 04/2022- May 2025

Manage user accounts, permissions, and access rights across various systems and applications to ensure compliance with governmental regulations

Provide technical assistance and support to end-users for hardware, software, and network-related issues.

Create and maintain documentation and procedures for troubleshooting and support purposes.

Install, configure, and troubleshoot ADPE equipment and associated peripherals.

Vett documents DD Form 2875, Army Standard Acceptable Use Policy (AUP), Required Certifications (Cyber Awareness, Derivative) Appointment Orders (AO), Privileged Access Agreement for New Account Request.

Perform system patches, upgrades, and vulnerability remediation in alignment with security best practices.

Work closely with cybersecurity teams to maintain compliance with DISA security policies and enforce security measures.

Track and resolve technical issues through ServiceNow and Remedy ticketing systems.

Collaborate with managers and Team Members to define project goals and develop action plans aligned with organizational objectives

Monitor project progress, adjust work plans, and provide regular updates to ensure timely completion.

Performed 10% and 100% inventories on computers, Monitors, Printers, Phones and all other

Networking equipment

Managed and tracked all Network equipment Receipt goods, Issued, shipped and stored for

Accuracy and accountability

Maintained Company’s guidelines. policies and regulations

ADPE/Help Desk Technician - Vectrus- Camp Arifjan, Kuwait 11/2021- 04/2022

Provided IT Services Management support within Incident Management and through fulfillment of service requests as required, while thoroughly documenting all work and solutions via the BMC Remedy system per Army regulation guidelines and requirements.

Provided technical support to users with non-secure internet protocol routing network (NIPRNET or NIPR), stand-alone AIS and communications system issues.

Researched and performed root-cause analysis and diagnosis and guided users through step-by-step solutions.

Handled first-call resolutions and coordinates with Tier 2 associates when problems could not be resolved directly.

Referred problems that require hands on assistance to appropriate local activity and monitored status until the problem has been resolved and the customer has been satisfied.

Assisted with computer configuration, troubleshooting software, network connectivity issues and printer/device issues.

Monitored ticket status and added pertinent information into ticketing system regarding all steps that led to resolution.

Baselined and re-imaged malfunctioning and non-compliant systems.

Served as a single point of contact for user status inquiries and serves as a liaison within the organization for information systems problem management.

Installed updates, service packets, and replacement parts for all supported ASG-KU equipment. Operates, maintains, and upgrades all ASG-KU Automation Data Processing Equipment (ADPE), consisting of servers, PC systems, laptops, printers, and DSN phones, and also small peripheral items to include KVM switches, CAC readers, etc.

Performed 10% and 100% inventories on computers, Monitors, Printers, Phone and all other networking

equipment

Received, Issued, and stored Network equipment

Managed and tracked all Network equipment Receipt goods, Issued, shipped and stored for

Accuracy and accountability

Maintained Company’s guidelines. policies and regulations

Maintenance Supervisor (GCSS/SAP) Amentum- Camp Arifjan, Kuwait 09/2015- 10/2021

Managed and closely monitored program duties alongside four-star Generals and leadership

Consistently exceeded weekly target of production and briefed leadership on mission status and updates regarding timeline completion and development.

Organized workflow and ensured employees understood and carried out their duties.

Monitored employee productivity and provided constructive feedback and coaching.

Served as liaison to customers and management.

Maintained timekeeping and personnel records accurately; Prepared and submitted daily performance reports; Ensured safety of employees by conducting daily safety briefings; and enforced company policies and procedures and undertook disciplinary actions if needed.

Set performance goals and deadlines that complied with company’s guidelines and policies and communicated them to subordinates.

Performed Maintenance Activity Chief (MAC) duties for TACOM.

Performed Workload Change Requests and scheduled production utilizing the Logistics Modernization Program system.

Conducted budget analysis of Funded MIPR for TACOM projects.

Reviewed maintenance work packets, generated and sent weekly and monthly maintenance production reports.

Performed 10% and 100% inventories on all maintenance parts

Purchased, Received, Issued, and Stored Maintenance Parts

Managed and tracked all Network equipment Receipt goods, Issued, shipped and stored for

Accuracy and accountability

Maintained Company’s guidelines. policies and regulations

Prepared documents and equipment for turn-in at DRMO of items that exceeded the cost to repair or end of lifecycle

Utilized COTS to move equipment throughout theater to support the war-fighters

Properly documented and filed all transactions of all transactions such as inventories, shipments, turn ins, receiving, issuance, storage, and COSIS.

Successful audit reports internal and external

Automated Logistics Specialist (MOS 92A) United States Army Reserves Opelika, Alabama 803d

QuaterMa 06/1994 – 04/2002

EDUCATION

Logistics Management and Operations (Completed) Michigan State University Continuous Online Education

Associates Degree Georgia Military College Fort Benning, Georgia 2004

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