Career Center & Operations Leader with Community Focus
Resume:
Micaela Deane
Career Center Manager
Hastings, MN 55033
*******.*****@*****.***
To seek employment within an established, dynamic organization, continuing to provide a world-class professional experience to peers and partners with knowledge, productivity and competence demanded by the industry; and continue to improve an already successful organization with unlimited opportunities. Work Experience
Career Center Manager
Hastings ISD
October 2011 to September 2014
As the Hastings High School Career Center Manager, I coordinate and promote programs and events for student/parents in relation to career and college search. I arrange visits from college representatives as well as review and maintain college & career center information and materials, researching and adding inventory as needed. I also assist students, parents and community members with college and career center resources.
Customer Service Lead
YMCA
June 2010 to October 2011
As the Customer Service Lead, I would coordinate and recruit customer service staff and provide leadership and direction for the highest level of service. Conduct staff training to ensure customer service policies and quality of service were met.
Respond to member concerns and provide resolution, assist with member check-in, new member registration, assist with the scheduling of staff and attended monthly meetings and trainings to help better the organization.
Patient Coordinator
Summit Orthopedics Ltd
May 2007 to June 2010
As a Patient Coordinator, it is my responsibility to make sure that the doctor I am working with is on time and addresses every task presented to him during the day. Another integral part of my job is to maintain the over-all quality and accuracy of the data that we receive on each individual patient that we see. I ensure each patient is taken care of and each one of their questions and concerns are addressed appropriately. Daily tasks include assembling patient charts, check in and registrar patients, rooming patients, scheduling patients for follow up appointments and scans, assist managers with special tasks, sort doctor mail, settle co-pay collection, verify patients insurance and compose memos to staff notifying of any updates or new items that need to be collected for the doctor. Front Office Administrator
MN Oncology and Hematology
October 2005 to May 2007
Register and schedule patients for upcoming appointments, collect co-payments and compose and distribute patient-to-doctor messages. Inventory and order all office supplies for the entire office. I am also experienced in medical records and new patient representative. I had the opportunity to assist our main business office project manager with specific tasks relating to global project initiatives. Education
University of Wisconsin Stout - Menomonie, WI
2002 to 2003
Winona State University - Winona, MN
2001 to 2002
Additional Information
• Outstanding customer service abilities; highly personable
• Excellent problem-solving and abstract thinking skills
• High performance standards; attention to detail, deadlines and quality of work
• Provide competence under pressure in complicated situations
• Well-developed organizational skills; identify work plans, consider priorities, forecast problems and provide solutions
• Excellent communications (verbal and written) and documentation skills
• Fluent with the Microsoft Office Suite, all applications
• Able to learn and adapt to new policies and procedures quickly
• Ability to identify a problem, analyze possible solutions and determine best course of action to meet stated objectives
• Results-orientated
• Typing speeds > 55 wpm
• Strong database and spreadsheet skill-set
• Work well under pressure
Core Competencies
Understand business operations and ethics • Business strategies and forecasting • Job acquisition and execution • Strong labor law compliance and client confidentiality
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