Host Candidate with Strong Customer Service Skills
Resume:
Jeanette Martinez
Orlando, FL *****
*************@*****.***
Professional Summary
Experienced customer service and retail professional with nearly 11 years in high-volume environments, including automotive rentals and hospitality. Skilled in client relations, sales, POS systems, and administrative support. Bilingual and adaptable, committed to delivering outstanding service and contributing to team success. Seeking to leverage strong communication and problem-solving skills in a retail or customer service role .
Work Experience
Rental Agent
AutoNation-Orlando, FL
December 2024 to November 2025
- Assisted customers with locating their vehicles in the rental garage
- Safely drove vehicles to designated destinations within the MCO Airport
- Assigned vehicles to customers and reviewed rental contracts for accuracy
- Directed and assigned vehicles to parking slots to maintain organized lot flow
- Performed lot checks and supported gate security operations
- Assisted the dispatcher with transferring contracted rentals between garages
- Applied knowledge of vehicle classes and rental policies to support customer needs Starbucks Barista
Starbucks Advent Health-Orlando, FL
February 2021 to March 2024
Delivered high-quality customer service in one of the busiest airport Starbucks locations
- Prepared and served beverages while maintaining high service standards
- Oversaw in-store execution of sales and promotions as directed by store managers
- Made individualized coffee recommendations and educated customers about coffee beans and processes
- Processed mobile orders efficiently to ensure timely service Inbound Call Center Agent
DailAmerica-Orlando, FL
February 2019 to January 2021
- Managed large volumes of inbound and outbound calls in a timely manner
- Followed call center scripts to handle various customer topics
- Identified customer needs, clarified information, and provided solutions or alternatives
- Seized opportunities to upsell products when appropriate
- Built sustainable relationships and engaged customers by going the extra mile
- Attended educational seminars to improve knowledge and performance Education
General Studies (High school diploma or GED)
University High School-Orlando, FL
December 2010 to August 2014
Skills
• POS (8 years)
• Customer service (10+ years)
• Bilingual (10+ years)
• Assistant manager experience (2 years)
• Sales (10+ years)
• Automotive rental history (2 years)
• Microsoft Office (10+ years)
• Upselling (8 years)
• Retail sales (8 years)
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