Remote Customer Support Representative
Resume:
Jennifer Nichols
West Monroe, LA 71292
Email: ****************@*******.***
Objective
Dedicated and customer-focused professional seeking a challenging role to leverage my communication skills and problem-solving abilities to enhance customer satisfaction and contribute to organizational success.
Professional Experience
CHHJ Franchising
Sales Agent
April 2025 – November 2025
Freelance - Call Center
June 2023 – Present
Answer incoming customer calls with professionalism and empathy.
Provide detailed product and service information to address customer needs.
Gather critical information to deliver tailored solutions for customer concerns.
Troubleshoot and resolve customer issues effectively, ensuring satisfaction.
Maintain accurate records of interactions and inquiries in a database system.
Deliver follow-up support to ensure timely resolution of unresolved issues.
Stay updated on evolving product/service knowledge to enhance customer support.
Whirlpool - Work From Home (Customer Care Expert)
January 2023 – June 2023
Supported customers through telephone, email, and online chat to resolve concerns.
Effectively handled inquiries, complaints, and account maintenance with attention to detail.
Utilized product knowledge to resolve issues or escalate cases to appropriate teams.
Recorded detailed notes of customer interactions to ensure comprehensive support.
SSG - Work From Home (Inbound Sales)
August 2022 – January 2023
Provided exceptional service to inbound sales inquiries, demonstrating strong persuasion and communication skills.
DB Real Estate, Inc. - Monroe, LA (Assistant Manager)
October 2014 – April 2020
Managed daily clerical duties, including mail handling and appointment scheduling.
Created engaging weekly advertisements to attract clients and foster communication.
Answered inquiries with professionalism and ensured accuracy in accounts payable/receivable processes.
Key Skills
Strong customer service and communication expertise.
Proficiency in handling customer inquiries and troubleshooting.
Ability to manage multiple tasks in fast-paced environments.
Skilled in maintaining accurate records and databases.
Collaborative team player with a results-driven mindset.
Conflict Resolution
Time Management
Empathy
Adaptability
Active Listening
Addressing Employment Gap
April 2020 – August 2022:
During this period, I took the opportunity to focus on personal growth and skill enhancement. I pursued online courses to advance my communication and customer service abilities. Additionally, I engaged in volunteer work to support my local community, further refining my problem-solving and interpersonal skills.
References available upon request
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