Customer Service Representative

Professional summary Customer Service Representative with 8+ years of experience in enhancing client

satisfaction and streamlining service delivery. Proficient in appointment scheduling, payment processing, and insurance verification, with a proven track record of improving service efficiency and communication. Dedicated to fostering teamwork and continuous improvement in customer service environments. Tammy Morris

Customer Service Representative

248 Debuys Rd Ap N143, Biloxi, US, 39531 / 904-***-**** / *************@*******.*** Employment history

MAY 2023 - SEP 2025

JACKSONVILLE, FL

Call Center Service Representative, Department Of Children and Families AUG 2022 - OCT 2022

JACKSONVILLE, FL

Customer Service Representative, Sedgwick

NOV 2021 - AUG 2022

JACKSONVILLE, FL

Customer Service Representative, Humana

NOV 2020 - FEB 2021

JACKSONVILLE, FL

Customer Service Representative, TTEC

JUL 2017 - NOV 2020

JACKSONVILLE, FL

Advisor, Concentrix

Handle inquiries on Food Stamps, Medicaid, Cash Assistance with high accuracy. Resolve client issues promptly, ensuring client satisfaction. Utilize communication skills to assist diverse clientele effectively. Consistently meet call response targets, enhancing service efficiency. Collaborate with team to improve service delivery processes. Handled FMLA claim calls, enhancing customer satisfaction and communication skills. Provided exceptional support during FMLA claim calls, fostering trust and rapport with clients to enhance overall customer experience.

Handled customer inquiries on claims and benefits, enhancing satisfaction through effective solutions

Resolved medication and authorization issues, improving customer experience and trust Utilized communication skills to address complex queries, reducing call handling time Collaborated with team to streamline processes, resulting in improved service efficiency Achieved measurable improvements in customer feedback scores through proactive problem- solving

Handled medication refill calls, processed payments, addressed member queries efficiently. Enhanced customer satisfaction by resolving issues promptly and accurately. Utilized communication skills to manage high call volumes and maintain service quality. Identified and addressed customer concerns, improving overall experience. Contributed to team goals by ensuring consistent, reliable service delivery. Scheduled eye exams, improving booking efficiency and patient satisfaction. Handled inbound calls, enhancing customer service and appointment management. Processed medication refills, ensuring timely delivery for Humana Insurance clients. Enrolled members in mail order pharmacy, boosting enrollment rates and service accessibility. Education

MAY 2007 - FEB 2008

JACKSONVILLE, FL

Vocational School Certificate in Medical Coding And Billing, Sanford-Brown Institute Skills Customer Service Experienced Insurance Verification Skillful EMR Software Beginner Appointment Scheduling Beginner Documentation Skillful

Additional information Externship

HEEKIN ORTHOPEDIC SPECIALISTS

Insurance Verification • Attained Surgical Pre-Certifications from insurance companies

•Scanning/faxing/filing • Appointment Scheduling • Posting Surgeries Externship

FIRST COAST FAMILY CARE

• Entering Patient Demographics EMR Billing Software • EClinical Works

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