Senior Customer Support & Account Executive Leader

Caryl Mirabuena

Metro Manila, National Capital Region, Philippines

**************@*****.***

linkedin.com/in/carylmirabuena

Experience

Senior Customer Support

Growthzilla

Feb 2021 - Present (3 years 1 month)

Customer Service Specialist

Growthzilla

Feb 2021 - Present (3 years 1 month)

Data Management Specialist

Grace & Goss Healthcare Management Services

Apr 2020 - Jun 2020 (3 months)

#Conduct and participate in regular conference calls with and between client staff/Leads & Grace and Goss Healthcare Services team to maintain open line communication about questions, concerns and recommend best practices.

#Ensure compliance with all Joint Commission or Facility requirements when working with healthcare provider’s records.

#Responsible for the accurate scanning and uploading of healthcare provider’s credentials into Client’s Software.

#Prepares credential files for required completion on presentation dates to facilities.

#Work on and assist on other admin duties as assigned by Leads from time to time. Virtual Assistant

Door Valley

Oct 2019 - Jan 2020 (4 months)

• Lead generation through Glenigan.

• Cold calling and appointment setting.

• Data management through ASANA.

• SalesForce management.

Account Executive

RingCentral

Jul 2018 - Sep 2019 (1 year 3 months)

• Ensuring customer fully understand RingCentral products/services, pricing and plans.

• Account Management.

• Analyze the client’s requirement after conversation with them and recommend products, plans or services that will match their needs.

• Contribution to highest levels of prospect and customer satisfaction. Caryl Mirabuena - page 1

• Provides online web demos.

• Forecasting and pipeline management.

• Acquiring small to medium-sized businesses.

Level 2 Technical Support

Teleperformance

Oct 2012 - Jul 2018 (5 years 10 months)

• Assist businesses and or field technicians in resolving issues internet and email issue.

• Assist in extra mile when necessary.

• Manages and resolves escalations from level 1 technical support team.

• Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience.

• Work with confidential customer information and treat it sensitively.

• Troubleshoot internet problems while educating the customer on support options and steps being taken to resolve the issue.

• Upselling by offering third-party technician when fault is outside. Property Consultant

ProFriends

Jun 2011 - 2012 (1 year)

• Selling of properties project in Cavite.

• Coordinate appointments to show the house & lot units to prospective buyers.

• Accompany buyers during visits to and inspections of house & lot.

• Prepare documents such as representation contracts, purchase agreements, closing statements.

• Interview clients to determine what kinds of properties they are seeking. Property Consultant

New San Jose Builders

Jun 2009 - 2010 (1 year)

Responsible for finding clients/prospects thru site manning and online marketing. Building relationships with clients by sending email or follow up call.

Education

Polytechnic University of the Philippines

Bachelors, Entrepreneurship

2014 - 2018

Currently in my 4th year level now. I am looking forward to finish studies by next year. Caryl Mirabuena - page 2

AMA University

Bachelor's degree, Information Technology

2010 - 2013

Skills

Lead Generation • Facebook Ads Manager • Facebook Ads • Internet Research • Microsoft Office • Facebook for Business • Skilled Multi-tasker • Traceroute • Basic Microsoft Excel Caryl Mirabuena - page 3

Contact this candidate