Customer Support Specialist with 7 Years Experience

Marquette White

***************@*****.*** 662-***-**** Grenada, MS

SUMMARY

Customer Support professional with 7 years of experience delivering positive experiences in high-volume environments. Proven track record in resolving complex issues with attention to detail and in a professional manner. Skilled in CRM systems, customer issue resolution, and effective communication, seeking to leverage expertise in a Customer Support Representative role.

WORK EXPERIENCE

Aaron’s Sales & Lease Ownership Grenada, MS

Customer Accounts Associate (CAA) 2022 - 2025

• Managed high volume of customer communications regarding billing, payments, and account resolutions, ensuring compliance with company policies and financial regulations.

• Resolved escalated customer issues by employing effective problem-solving and empathetic communication skills.

• Collaborated with internal teams to efficiently address service requests and customer concerns.

• Accurately documented all customer interactions in CRM systems to facilitate timely follow-up. VXI Global Solutions Remote

Remote Customer Service Representative 2019 - 2021

• Responded to over 50 inbound calls daily, assisting customers with billing, claims, and account inquiries while maintaining a natural tone and professional demeanor.

• Identified and researched customer needs, delivering effective solutions in accordance with company guidelines and ensuring full issue resolution through follow-ups.

• Documented all customer interactions in CRM systems with strict adherence to HIPAA compliance standards.

• Escalated unresolved or complex issues to appropriate departments, monitoring outcomes to ensure customer satisfaction.

EDUCATION

Unitech Training Academy

Diploma, Medical Billing & Coding

CERTIFICATIONS

HIPAA Awareness & Data Privacy

SKILLS

Inbound & Outbound Call Handling • Live Chat & Digital Support • Customer Issue Resolution & Escalations

• Billing, Payments & Account Support • Financing & Service Inquiries • CRM & Case Management Systems • Microsoft Word, Excel, Outlook, Teams • Remote Work & Virtual Collaboration • Multi-System Navigation & Data Entry • Compliance & Documentation Accuracy • Empathy & Customer Advocacy • High-Tempo Multitasking • Problem Solving & Critical Thinking • Communication Skills • Patience • Problem Solving • Time Management • Self-discipline

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