Executive Assistant

Handled inbound and outbound calls, effectively addressing client inquiries, performing follow-

ups, and converting qualified leads into closed sales. Provides all types of customer service such as product inquiry, process of damage/ missing items, and process of refund and replacement.

Respond directly to customer's question via email & phone to send information based on client's needs, complaints and issues.

Pace the number of orders to allow adequate time for deliveries. Ensure all the products/items are delivered in a high quality, good condition and professional manner.

Customer Support

Data Entry

Graphic Design

Appointment Setting

Outbound/Cold Calling

Email Management

Tech Savvy

Project Management

Slack

GoogleSuite

Google Workspace

HubSpot

Zendesk

Skype

Canva

CRM

Accuro EMR

Zenoti

Trello

SKILLS & ABILITIES

TOOLS AND SOFTWARE

ABOUT ME

WORK EXPERIENCE

I am actively seeking full-time or part-time opportunities as an Executive Virtual Assistant. I am confident in my ability to work independently or as part of a team, and I am excited about the prospect of contributing to your success by bringing my skills and experience to your organization. Whether it's managing your calendar, coordinating tasks, or handling client communication, I'm ready to make a positive impact and help you achieve your goals. CHARMAINE JANE

VILLAFUERTE

May 2021-February 2023

April 2023 - 2025

E-commerce Customer Service Support BPO

Setup

Executive Assistant Health Coach

Managed and prioritized executive calendars, aligning meetings and appointments with client goals and availability.

Ensured seamless communication through timely updates, confirmations, and follow-ups.

Maintained schedule accuracy and minimized conflicts by anticipating needs and coordinating across teams.

Davao City, Philippines

*********@*****.***

Laser Doctor’s Executive Assistant Appointment Setter June 2025 - December 2025

Led high-volume outbound calls to inbound and warm leads, effectively qualifying prospects and achieving a strong booking and show rate. Specialized in appointment setting and calendar coordination, managing availability and resolving scheduling conflicts to maximize daily bookings. Handled customer communications across phone, email, and live chat, delivering timely, professional, and conversion-focused responses. Maintained accurate and up-to-date client records within the CRM pipeline, ensuring proper documentation post-consultation.

Proactively followed up on reschedules, no-shows, and cancellations, improving appointment retention and overall client engagement.

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