Customer Service Associate with Multitasking Focus

SF

SARAH FARLEY

**************@*****.*** 279-***-**** Sacramento, CA 95823 WWW: Bold Profile Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Customer Service Skills

Positive Attitude

Problem solving skills

Receptionist duties

Reliable

Teamwork oriented

Communication skills

Order Picking

Shipping and Packaging

Boxing and Labeling

Data Entry

Inbound and Outbound Calling

Starbucks Sacramento, CA

Assistant Manager/Barista

03/2024 - Current

Greeted customers and took orders for coffee drinks, food items, and other beverages.

Operated cash registers to process customer payments. Provided excellent customer service by responding to inquiries quickly and professionally.

Assisted in the development of operational strategies to ensure efficient and productive operations.

Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Care Sacramento, CA

Babysitter

11/2022 - Current

Cared for children of various ages and assisted with feeding, dressing and daily activities.

Assisting with meals, snacks, and bedtime routines for the children. Organized various activities, games, crafts and outings to keep children entertained.

Helped complete homework, school projects and chores. Amazon Haslet, Texas

Order Picker

12/2021 - 08/2022

Exhibit excellent communication skills

Readied product for optimal storage and shipment

Careful organization

Detail oriented for minimal error

Precise placement of material

Preparing shipments by means of picking, packing and labeling merchandise.

FedEx Haslet, Texas

Package Handler

05/2021 - 12/2021

Assisted in training new employees on package handling processes. Loaded and unloaded packages from delivery vehicles with manual and powered equipment.

Summary

Skills

Experience

Maintaining a consistent pace driven for success

Tracking packages and being detailed oriented

Used communication skills to find quick resolutions. Chicken Express Haslet, TX

Team Member

11/2020 - 05/2021

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Restocked napkins, condiments and utensils at self-service areas during slow periods.

Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Greeted customers and took their orders in a friendly and efficient manner. Mr. Perrys Coffee Shot Sacramento, CA

Restaurant Hostess

04/2019 - 11/2020

Coordinated dining room staff workflow to foster prompt and courteous service.

Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Tracked seated guests and available seating using computer-based and mobile reservation software.

Took reservations from patrons by phone or online. Resolved customer service and food-related issues to maintain guest satisfaction.

Chick Fil A Palm Bay, FL

Team Leader

03/2016 - 04/2019

Greeted customers upon entering the store with friendly demeanor. Participated in and contributed to meetings by sharing concerns and ideas for improvements.

Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Maintained a clean and organized work area throughout shift. Looked for ways to go above and beyond job requirements. Followed production orders and company standards to exceed quality scores on consistent basis.

Liberty University

Some College (No Degree) in Psychology

Eastern Florida State College

Sociology

Family Oriented

Outdoor Activities

Mentor

Volunteer work

Education and Training

Activities and Honors

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