Customer Service Specialist
Resume:
Jazleyna Farrington -Jazzy
Madison, WI *****
********.************@*****.***
Work Experience
Front Desk Agent
HGI Madison West/Middleton-Middleton, WI
July 2025 to Present
Front Desk/Night Auditor
Americinn by Wyndham-Green Bay
August 2024 to October 2024
• Checked guests in and out efficiently while providing exceptional customer service
• Managed late-night reservations, cancellations, and guest inquiries
• Performed nightly audits of daily transactions, ensuring all accounts were balanced
• Prepared and distributed daily financial and operational reports for management
• Handled cash, credit card transactions, and reconciled cash drawers accurately
• Monitored room availability, processed walk-ins, and coordinated room assignments
• Responded to guest concerns or emergencies promptly and professionally
• Maintained lobby cleanliness and ensured a welcoming environment during overnight hours
• Verified and posted charges to guest accounts, including room, food, and incidental expenses
• Communicated with housekeeping and maintenance teams regarding guest requests or issues
• Ensured the security of the hotel by monitoring cameras and performing periodic property walks
• Followed hotel policies, safety procedures, and brand standards at all times Front Desk/Night Auditor
Cobblestone De Pere
March 2024 to August 2024
• Checked guests in and out efficiently while providing exceptional customer service
• Managed late-night reservations, cancellations, and guest inquiries
• Performed nightly audits of daily transactions, ensuring all accounts were balanced
• Prepared and distributed daily financial and operational reports for management
• Handled cash, credit card transactions, and reconciled cash drawers accurately
• Monitored room availability, processed walk-ins, and coordinated room assignments
• Responded to guest concerns or emergencies promptly and professionally
• Maintained lobby cleanliness and ensured a welcoming environment during overnight hours
• Verified and posted charges to guest accounts, including room, food, and incidental expenses
• Communicated with housekeeping and maintenance teams regarding guest requests or issues
• Ensured the security of the hotel by monitoring cameras and performing periodic property walks
• Followed hotel policies, safety procedures, and brand standards at all times Front Desk/Night Auditor
Country Inn and Suites-Green Bay, WI
January 2024 to March 2024
• Checked guests in and out efficiently while providing exceptional customer service
• Managed late-night reservations, cancellations, and guest inquiries
• Performed nightly audits of daily transactions, ensuring all accounts were balanced
• Prepared and distributed daily financial and operational reports for management
• Handled cash, credit card transactions, and reconciled cash drawers accurately
• Monitored room availability, processed walk-ins, and coordinated room assignments
• Responded to guest concerns or emergencies promptly and professionally
• Maintained lobby cleanliness and ensured a welcoming environment during overnight hours
• Verified and posted charges to guest accounts, including room, food, and incidental expenses
• Communicated with housekeeping and maintenance teams regarding guest requests or issues
• Ensured the security of the hotel by monitoring cameras and performing periodic property walks
• Followed hotel policies, safety procedures, and brand standards at all times Front Desk/Night Auditor
Delta by Marriott Ashwaubenon Downtown
September 2023 to January 2024
• Checked guests in and out efficiently while providing exceptional customer service
• Managed late-night reservations, cancellations, and guest inquiries
• Performed nightly audits of daily transactions, ensuring all accounts were balanced
• Prepared and distributed daily financial and operational reports for management
• Handled cash, credit card transactions, and reconciled cash drawers accurately
• Monitored room availability, processed walk-ins, and coordinated room assignments
• Responded to guest concerns or emergencies promptly and professionally
• Maintained lobby cleanliness and ensured a welcoming environment during overnight hours
• Verified and posted charges to guest accounts, including room, food, and incidental expenses
• Communicated with housekeeping and maintenance teams regarding guest requests or issues
• Ensured the security of the hotel by monitoring cameras and performing periodic property walks
• Followed hotel policies, safety procedures, and brand standards at all times Front Desk/Housekeeping Supervisor
Cobblestone Hotel-Pulaski, WI
November 2021 to September 2023
• Supervised daily housekeeping operations to ensure cleanliness standards were met in all guest rooms and public areas
• Trained, scheduled, and monitored housekeeping and front desk staff for optimal performance
• Conducted room inspections and maintained quality control according to hotel brand standards
• Coordinated room assignments and prioritized special cleaning requests
• Handled guest complaints and resolved service issues promptly and professionally
• Monitored inventory levels of cleaning supplies, linens, and front desk materials; submitted purchase orders as needed
• Oversaw front desk operations, including check-ins, check-outs, and guest inquiries
• Ensured accurate reservation handling and maintained up-to-date booking records
• Implemented safety and sanitation protocols in compliance with hotel policies and health regulations
• Prepared daily shift reports and communicated effectively between departments
• Led team meetings and provided coaching to staff to improve service delivery
• Assisted in budget planning and labor cost control related to housekeeping and front desk departments
• Bartended as needed when the bar was open during the night shifts Housekeeper/Laundry/Front Desk
Hilton Home2 Suites Green Bay Downtown
November 2020 to November 2021
• Supervised daily housekeeping operations to ensure cleanliness standards were met in all guest rooms and public areas
• Trained, scheduled, and monitored housekeeping and front desk staff for optimal performance
• Conducted room inspections and maintained quality control according to hotel brand standards
• Coordinated room assignments and prioritized special cleaning requests
• Handled guest complaints and resolved service issues promptly and professionally
• Monitored inventory levels of cleaning supplies, linens, and front desk materials; submitted purchase orders as needed
• Oversaw front desk operations, including check-ins, check-outs, and guest inquiries
• Ensured accurate reservation handling and maintained up-to-date booking records
• Implemented safety and sanitation protocols in compliance with hotel policies and health regulations
• Prepared daily shift reports and communicated effectively between departments
• Led team meetings and provided coaching to staff to improve service delivery
• Assisted in budget planning and labor cost control related to housekeeping and front desk departments Housekeeper/Laundry/Front Desk
Bay Motel-Green Bay, WI
May 2020 to November 2020
• Performed daily cleaning of guest rooms, bathrooms, and common areas
• Changed bed linens and replaced used towels with fresh ones
• Vacuumed, swept, and mopped floors to maintain cleanliness
• Dusted furniture, fixtures, and surfaces to ensure a tidy environment
• Restocked room amenities such as toiletries, tissue, and refreshments
• Disposed of trash and recyclables in a timely and sanitary manner
• Reported maintenance issues and safety hazards to management promptly
• Followed strict hygiene, safety, and sanitation standards
• Managed laundry duties, including washing, drying, folding, and ironing
• Ensured all cleaning equipment was maintained and stored properly
• Provided excellent customer service and responded to guest requests
• Worked independently or as part of a team to meet tight deadlines Customer Service Rep Promoted to Customer Rep Supervisor Shopko
June 2017 to May 2020
• Supervised and supported front-end staff to ensure excellent customer service and smooth daily operations
• Handled escalated customer concerns and resolved issues quickly and professionally
• Trained, coached, and evaluated customer service associates to maintain high service standards
• Monitored cash handling procedures and ensured accuracy in registers and daily reconciliations
• Maintained store appearance by ensuring cleanliness and proper merchandising at service areas
• Processed returns, exchanges, and special transactions in accordance with store policies
• Collaborated with management to implement promotions, policy updates, and customer engagement strategies
• Reviewed customer feedback and implemented service improvements based on insights
• Ensured compliance with safety, loss prevention, and company operational procedures
• Assisted with inventory control, stocking, and product placement when needed
• Led by example by delivering top-tier service and maintaining a positive, professional demeanor Education
High school diploma
Middleton High
January 2017 to December 2017
Skills
• Front Office
• Mopping
• Laundry Services
• Customer Service
• Reconciling
• Stocking
• Guest Relations
• Phone Skills
• Loss Prevention
• Collaboration
• Lobbying
• Cleaning Experience
• Computer Proficiency
• Purchase Orders
• Communication Skills
• Housekeeping
• Inventory Control
• Accuracy
• Cash Handling
• Reservation Management
• Manufacturing Sanitation
• Microsoft
• Bartending
• Hospitality
• Receptionist
• Guest Service
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