Communication Specialist Candidate with Strong Customer Service Skills
Resume:
Allyson
Blankenship
Allyson Blankenship
Concord, NC 28027
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Allyson Blankenship LinkedIn
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Skills
Detailed oriented individual, well known for being a hands-on professional with energy to handle any task. Reliable and possesses a positive, diverse and mature work ethic. Seeking new endeavors where hard work and dedication will be highly valued ㅡ
Experience
Private Nanny/ Ibarra-Koepsell Family
March 2024- Present
Daily care of a 2 year old. Weekly reading and English & Spanish grammar lessons. Daily nap and free play schedule. Also, general housekeeping, and pet care for parents who both work remotely at home. The maternal grandmother was previously the full time nanny and was diagnosed with cancer in February 2024 and was asked to step in to care for their daughter and now newborn son.
The Hartford / Claim Operations and Customer Service March 2022 - February 2024, Remote
High volume claim intake for expedited workers' compensation team. Handling incoming calls, emails, medical reports, and medical treatment plan entries. Verifying coverage, compensability, and state jurisdictional guidelines. Also trained in Auto, Property, and General Liability for first notice of loss claim intake and inquiries. Participated in Excel time-study. Received recognitions for promoting digital options for policyholders.
Williams-Sonoma / Retail Support Lead
September 2020 - February 2022, Remote
Answering incoming customer service calls, furniture logistics, and damage control, processing returns and replacements. Submitting quality requests and assisting with placing new orders. Callout Team Project: 5/21-10/21 Excel was used to categorize order status due to Supply Chain delays.
Just Clean / Business Owner
October 2010 - September 2020, Charlotte, NC and surrounding. Residential and Commercial cleaning contracts.
Maintaining monthly schedules for 12+accounts.
Entrusted with alarm and key access to each property. Long-term client relationships including house and pet sitting. Superior organizational skills and consistency.
Ability to be flexible and meet each client's schedule. Capability to provide caretaking needs for aging contracts. Coordinate networking and logistics.
Maintain all financial aspects of business operations. ㅡ
Education
University of North Carolina / BSW
August 2010 - May 2013, Charlotte, NC
School Social Work Certification.
Full time internship with Stanly Co Schools.
Facilitated McKinney Vento workshops for homeless students. Facilitated Anti- Bullying workshops and brochures. Urban Ministry Volunteer.
Central Piedmont Community College / AAS
August 2006 - June 2009, Charlotte, NC
Training Series: Partners in Out-of-School Time (POST) Co-op with The Family Center as mentor and donation coordinator.
Facilitated Parent Workshops in Charlotte Public Schools. Special Olympics volunteer.
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Awards
Human Service Technology Award.
Crisis Intervention/Case Management Certificates.
Certificates for working with At- Risk Youth.
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