Client Service Rep - Remote/Work-From-Home ready

Regina G Steele

**** **** **.* Lyndhurst OH **** *216-***-****************@*****.***

CAREER SUMMARY

Dynamic twenty-year Mortgage career reflecting pioneering experience and record-breaking performance in the Mortgage Industry. Results-focused and exceptionally well organized with a track record that demonstrates self-motivation, creativity and initiative to achieve both personal and corporate goals. Advance Strengths in:

Credit Risk Manager/Strong

Interpersonal and Communication

skills

Superior Credit, Corporate

financial modeling skills

Comprehensive knowledge of

corporate finance principles

Solid problem-solving- skills

Team Building and Collaboration Reliable / Self Motivated PROFESSIONAL EXPERIENCE

Third Federal Savings & Loan, Cleveland OH June 2021-October 2025 Mid -Sized bank and major savings and loan association in Cleveland, Ohio, founded in 1938 amid the Great Depression

Mortgage Underwriter

• Utilized DU and LP automated underwriting systems to assess borrower risk and to streamline underwriting decisions

• Maintain current level of knowledge on all requirements by consistently researching and reviewing the applicable guidelines, program updates, credit overlays and changes.

• Analyze loan documents for accuracy such as credit reports, income documentation, tax returns, assets, appraisal reports and Title. Deliver valid credit decisions on all loans upon evaluation of risk.

• Collaborate with loan processors and originators to resolve conditions and expedite approvals

• Ensured adherence to company policies and federal regulations including TRID and RESPA.

Progressive Insurance – Cleveland, OH January 2019-June 2021 Claims Representative

• Manages investigation regarding all aspects of complex auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority

• Determines subrogation or fraud potential and how to manage complex cases

• Assisted customers with scheduling auto property inspections and rental car as needed

• Provided empathetic support to policyholders during stressful situations

• Managed a caseload of 60+ claims monthly, maintaining a 98% customer satisfaction rating

JP Morgan Chase & Co. Cleveland, OH March 2010-January 2019 Commercial Bank serves over 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit organizations, with annual revenues typically ranging from $20 million to $2 billion.

Sr Non-Agency Jumbo Loan Underwriter

Correspondent Division

Ensure customers’ ongoing compliance with credit agreements through detailed financial and risk analyses

Maintain up-to-date knowledge of investor guidelines, program updates, credit overlays, and regulatory changes

Analyze loan documents for accuracy, including credit reports, income documentation, tax returns, assets, appraisals, and title reports

Deliver valid credit decisions by evaluating borrower risk and loan eligibility across agency and non-agency products

Review quality control tools such as Fraud Guard and Mavent reports to detect inconsistencies and potential fraud

EDUCATION

Bachelor OF Business Administration. (BBA)

Cleveland State University

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