IT Support Specialist with Customer Focus

Sena Deguenon

Certifications: CompTIA A+ (expected Jan 26) Microsoft Office Specialist (MOS) Access 2019 PGCC - Computer Service Technology

Upper Marlboro, MD *****************@*****.*** 240-***-**** IT Professional with hands-on experience in installing, configuring, and troubleshooting hardware, software, and network systems. Demonstrate strong analytical and problem-solving abilities combined with excellent customer service and communication skills to deliver effective technical support and user satisfaction. Help Desk Skills

Microsoft 365 Troubleshooting Hardware Workstation Set Up Networking Active Directory Upgrade Software Remote Desktop Customer Experience Ticketing Systems Mobile Devices Printer Repair Detailed Note taking Technical Experience

• Installed, configured, and maintained desktop, laptop, and peripheral hardware for end users across multiple sites; for example, deployed new Windows 10 workstations and connected barcode scanners and label printers for retail environments.

• Conducted preventive maintenance and troubleshooting for printers, VoIP phones, and point-of-sale systems, such as resolving printer queue errors and re-registering POS terminals after network outages.

• Assisted with server upgrades, system imaging, and deployment of new workstations using standard IT procedures

• Provided on-site and remote technical support using ticketing systems to diagnose issues; for instance, remotely removing malware, repairing Wi-Fi connection problems, and following up to confirm full functionality and user satisfaction.

IT Training

CompTIA IT Training September 2025 - Current

CompTIA A+ Training Professionalism in IT

Professional Experience

The Home Depot June 2021 - Current

Millwork Specialist

• Assisted customers in configuring custom orders using digital design systems and inventory management software

• Troubleshot measurement discrepancies, order system errors, and tool calibration issues to ensure accuracy and quality

Appliance Specialist

• Supported customers in selecting and installing smart appliances, explaining connectivity features such as Wi-Fi setup and troubleshooting

• Collaborated with delivery and installation teams to resolve hardware and software pairing issues on connected home devices

Cashier trainer

• Trained new associates on POS systems, transaction troubleshooting, and register networking basics

• Diagnosed common system and payment terminal issues, coordinating with IT support when escalating Construction Intern Winter 2024

Harkins Builders

• Collaborated with project managers to interpret and analyze blueprints using digital construction management software

• Gained hands-on experience with scheduling tools to coordinate timelines, resources, and workflow efficiency

• Applied technical and analytical skills to track project progress, update digital logs, and communicate effectively with cross-functional teams

Field Service Technician Nov 2021 – October 2022

A3 Staffing Solution

• Installed, configured, and repaired network, POS, and desktop hardware across multiple retail and office locations

• Delivered on-site technical and customer support, ensuring minimal downtime and high user satisfaction

• Collaborated with remote IT teams to troubleshoot escalated issues and document resolutions Education

Prince George Community College Graduated 2023

Information Technology / IT

Contact this candidate