Remote Customer Support Specialist with Hospitality Expertise

MEGHAN AUDETTE

*** ****** **, *****, ** ***** US • 843-***-**** • ******.**********@*****.***

Dynamic customer service professional with extensive experience in hospitality, including roles as a vacation planner, front- of-house manager, and food server. Excelled in delivering exceptional customer satisfaction through strong interpersonal communication, problem-solving, and conflict resolution in fast-paced, high-pressure environments. Proficient in time management, project coordination, and computer literacy; eager to transition these skills to a remote customer support role to provide efficient, empathetic virtual assistance and drive positive client experiences. Customer Satisfaction

Customer Support

Project management

Problem-solving

Strong attention to detail

Interpersonal communication skills

Time management

Computer literacy

4/23 to 11/25 Vacation Planner - Monster Reservations Group - Myrtle Beach, SC Stayed up-to-date with industry trends.

Managed complex multi-destination itineraries.

Ensured seamless trips despite fluctuating regulations. Exceeded client expectations.

Reported to senior management on quarterly performance metrics. Provided last-minute vacation solutions for high-net-worth individuals. Leveraged industry trends.

Specialized in crisis management.

Increased team efficiency.

5/18 to 2/23 Food Server/Bartender - Wicked Awesome BBQ - Hartford, VT Ensured all state and local health codes were met. Consistently received positive feedback on customer service skills. Implemented customer feedback improvements.

Ensured adherence to company standards.

Refined product knowledge.

Implemented a new bar inventory control system.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

1/16 to 4/18 Front of House Manager - Logan's Roadhouse - Ocala, FL Achieved guest satisfaction.

Supervised daily cash reconciliation.

Improved team accountability.

Successfully negotiated vendor prices.

Boosted repeat customer visits.

Lowered customer complaints by 67%.

Enforced compliance with health, safety, and fire regulations. Trained and onboarded new staff.

Responded to guest service issues in real time.

Optimized bar service flow.

Fostered an environment focused on customer satisfaction. 5/09 to 1/16 Lead Landscaper - Exceptional Lawn Design - Ocala, FL Increased property values for high-profile projects. Maintained landscape aesthetics year-round.

Used sustainable landscaping techniques.

Built custom outdoor spaces.

Worked closely with architects.

Specialized in high-end residential properties.

Executed large-scale landscaping installations.

Produced vibrant public displays.

2006 High School - Dunnellon High School - Dunnellon, FL EDUCATION

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