Customer Support Specialist with 5+ Years Experience

Myra Douglas

Coventry, Connecticut

Email: *****************@*****.***

Phone: 754-***-****

LinkedIn: https://www.linkedin.com/in/myra-d-306678280 PROFESSIONAL SUMMARY:

A highly motivated and results-driven Customer Support Specialist with over 5 years of experience in fast-paced environments. Skilled in providing exceptional service, troubleshooting technical issues, and ensuring an outstanding user experience. Proven ability to manage multiple priorities while maintaining high levels of organization, attention to detail, and excellent communication. Adept at navigating CRM tools, supporting clients with problem resolution, and advocating for customer needs. Known for a positive attitude, strong work ethic, and commitment to achieving team goals. PROFESSIONAL EXPERIENCE:

Primo Water- Customer Service Associate

Remote

August 2025- Present

● Delivered prompt and courteous customer support, addressing issues and concerns efficiently, improving client satisfaction.

● Utilized effective communication skills to de-escalate complex situations and build lasting customer relationships.

● Resolved customer inquiries and concerns, utilizing strong problem-solving abilities and excellent communication skills.

● Collaborated with team members to address customer issues, ensuring timely resolutions and fostering positive experiences.

● Maintained accurate records in the CRM system, ensuring efficient follow-up and data integrity.

City of Sunrise - Administrative Assistant

Sunrise, FL

March 2024 – October 2024

● Delivered prompt and courteous customer support, addressing issues and concerns efficiently, improving client satisfaction.

● Utilized effective communication skills to de-escalate complex situations and build lasting customer relationships.

● Managed confidential records with attention to detail, ensuring accuracy in data entry and file maintenance.

● Supported internal teams by providing administrative support, improving workflow and operational efficiency.

Bank of America - Customer Service Representative

Remote & North Lauderdale, FL

January 2023 – February 2024

● Resolved customer inquiries and concerns, utilizing strong problem-solving abilities and excellent communication skills.

● Collaborated with team members to address customer issues, ensuring timely resolutions and fostering positive experiences.

● Maintained accurate records in the CRM system, ensuring efficient follow-up and data integrity.

ALDI - Customer Service Representative

Tamarac, FL

November 2022 – January 2023

● Provided outstanding customer service by answering inquiries, resolving complaints, and creating a positive shopping environment.

● Processed returns and exchanges, ensuring a smooth transaction experience.

● Worked collaboratively with the team to improve store operations and enhance customer satisfaction.

Shell - Customer Service Representative

Lauderdale Lakes, FL

January 2020 – November 2022

● Managed inventory and cash flow, ensuring smooth store operations during opening and closing.

● Provided exceptional customer service, resolving inquiries and troubleshooting issues with empathy and professionalism.

● Applied problem-solving skills to address customer concerns, contributing to high satisfaction levels.

● Utilized a manufacturing company to place orders for the store which included scheduling, data entry, documentation etc...

TECHNICAL SKILLS & TOOLS:

● CRM Systems & Ticketing systems (Zendesk, Salesforce)

● Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

● Google Workspace (Docs, Sheets, Gmail)

● Customer Support & Experience Optimization

● Data Entry/ Data analysis & Documentation

● Time Management & Multitasking

● Technical Troubleshooting & Problem-Solving

● Adobe Suite & Zoom

● Documentation

● Privacy protocols/ security protocols

EDUCATION:

Lake Worth High School

High School Diploma

Lake Worth, FL October 2019 – May 2021

CERTIFICATION:

Medical Administrative Assistant Certification

May 2021

ADDITIONAL STRENGTHS:

● Attention to Detail: Exceptional organizational skills and ability to manage multiple tasks simultaneously.

● Communication: Clear, concise verbal and written communication, with the ability to explain technical concepts to non-technical users.

● Team Collaboration: Strong team player with a positive attitude, contributing to a collaborative work environment.

● Adaptability: Thrive in dynamic environments, with the ability to quickly adapt to new tools, processes, and technologies.

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