Team Leader with Compassionate Care Experience

LORI RICKARD

Oshawa, Ontario L*J*G* 365-***-**** ***********@*******.***

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. My accomplishments that I am proud of is at Amica LTC in Whitby when I was performing as a PSW. I am compassionate, caring, attentive to the care and needs of the elderly. Lean Manufacturing

Issue Resolution

Pollution Prevention

Public Law

Volunteer Tasking

Facility Policies and Procedures

Team Leader, 11/2006 - 02/2023

Robinson Solutions – Oshawa, ON

Mentored and guided employees to foster proper completion of assigned duties. Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Built strong relationships with customers through positive attitude and attentive response. Established open and professional relationships with team members to achieve quick resolutions for various issues.

Led team of 8 members while providing exceptional customer service. Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

Facilitated training for associates through daily coaching and regular performance appraisals. PSW: Personal Support Worker, 06/2023

Computek College - Ajax, ON

Completed College-level Coursework: PSW, Computek

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

SKILLS

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EDUCATION

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