Customer Service & Team Collaboration Proficiency

NEVAEH CALLAHAM

**** ********* ** ******* ** 240-***-****) ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated and enthusiastic professional with a proven track record in customer service and team collaboration. Possesses strong organizational skills, a keen eye for detail, and the ability to thrive in fast-paced environments.

WORK HISTORY

Sales Associate

Rainbow Shops – Waldorf Md

11/10/2023-02/18/2024

Provided exceptional customer service by assisting shoppers with product selection, answering inquiries, and offering styling advice.

Maintained store cleanliness and organization, including restocking shelves, arranging displays, and performing inventory checks.

Collaborated with team members to achieve sales targets and contribute to a positive shopping experience.

Team Member

Mcdonalds – Bryans Road Md

05/30/2024-010/18/2024

Delivered excellent customer service by taking orders, answering questions, and ensuring customer satisfaction.

Operated cash registers, processed payments, and handled customer transactions efficiently and accurately.

Assisted in maintaining a clean and organized work environment, including dining areas, kitchen and restrooms.

Team Member

Tropical Smoothie Café -La Plata Md

10/09/2024-12/15/2024

Provided exceptional customer service by greeting guests, taking orders, and offering recommendations on menu items.

Prepared smoothies, sandwiches, and other menu items according to company recipes and standards, ensuring high quality and consistency.

Maintained a clean and organized workspace, including the kitchen, dining area, and restrooms, adhering to health and safety regulations.

AMF Waldorf Lanes- Front Desk Associate

02/27/2025-06/6/2025

Greeting Guests and Customers

• Welcome guests warmly

• Answer questions and guide them to the right place or person

Answering Phones and Emails

• Handle incoming calls professionally

• Take messages or forward calls to the right staff

• Respond to emails or forward them as needed

Checking In/Out Clients or Guests

• Register visitors or members (like at a gym or hotel)

• Collect IDs or necessary paperwork

• Issue visitor badges or keys

Scheduling Appointments

• Book appointments or meetings

• Update calendars for staff or services

• Send appointment reminders

Handling Payments or Transactions

• Process payments (cash, card, etc.)

• Give receipts and manage cash drawers

• Sometimes handle refunds or billing questions

Maintaining a Clean and Organized Front Desk Area

• Keep the reception tidy

• Restock brochures, pens, and forms

• Set up displays or promotional materials

Customer Service and Problem Solving

• Listen to concerns or complaints

• Help resolve issues or call someone who can

• Stay calm and polite under pressure

Administrative Support

• File documents, print paperwork

• Enter data into computers

• Help other departments when needed

Security Awareness

• Monitor who enters or exits

• Sign in visitors

• Report suspicious activity if necessary

EDUCATION

High School Diploma

Henry E. Lackey High-school

Indian Head Md, 20640

Graduated 2024

College of Southern Maryland-Online

Associate Degree in nursing(ADN) Expected

Graduation: June 2026

Enrolled: April 2024-present

AWARDS AND ACKNOWLEDGEMENTS

1.Active member of the Debate Club. (2022-2024);

2.Served as Class Treasurer, managed the budget for school events. (2023-2024)

3.Won first place in the school-wide essay contest on environmental awareness. (March 2023)

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