Results-Driven Customer Service Leader with Logistics Expertise

Phyllis Fields

linkedin.com/in/Phyllisfields

*********@*****.*** 762-***-**** Wewahitchka, FL, US Results-driven customer service professional with over 10 years of experience in enhancing customer satisfaction and operational efficiency. Proven ability to resolve complex issues and foster positive relationships through effective communication and problem-solving skills. Adept at utilizing technology to streamline processes and improve service delivery in fast-paced environments.

SUMMARY

Customer Service - Communication - Microsoft Office - Problem Solving - Attention to Detail - Data Entry - Time Management - Adaptability - Management - Conflict Resolution SKILLS

EXPERIENCE

- Present

Streamlined procurement processes, ensuring timely orders for program equipment across 400 locations, which enhanced operational efficiency and reduced delays. Reduced equipment shortages by 20% through meticulous inventory management, significantly improving supply chain effectiveness during peak periods.

Negotiated favorable pricing with vendors, achieving cost savings while maintaining compliance with national partnerships, thus optimizing budget utilization.

Achieved a 95% on-time delivery rate by coordinating logistics effectively with fulfillment centers, enhancing overall customer satisfaction during critical events.

Facilitated logistics execution for conferences by preparing purchase requests and documentation, ensuring seamless operations for high-profile events.

- Present

Maintained high customer satisfaction ratings by promptly addressing inquiries and resolving issues, demonstrating strong problem-solving skills in a busy call center environment. Improved team efficiency by training new employees on customer support protocols, fostering a culture of excellence that led to enhanced service delivery metrics.

Decreased escalated complaints by 30% through effective troubleshooting of technical issues reported by customers, significantly improving overall service quality.

Developed comprehensive training materials that increased team knowledge of product offerings, contributing to improved sales performance and customer engagement. Implemented feedback mechanisms that gathered valuable insights from customers for continuous improvement in service delivery processes.

- Present

Enhanced inventory control processes through regular audits of stock levels, leading to more efficient supply chain operations and reduced discrepancies in inventory records. Ensured alignment on project requirements by facilitating communication between departments regarding equipment needs, which improved cross-functional collaboration during projects. Participated in cross-functional meetings aimed at improving operational workflows, resulting in streamlined processes that increased productivity across teams.

Developed reporting tools that effectively tracked inventory metrics, enhancing decision-making capabilities within the organization during critical planning phases.

Coordinated resource allocation for community outreach initiatives based on demand forecasts, supporting logistical l i ff h i i d i

EDUCATION

I'm equipped with vital skills in critical thinking, research and problem-solving. Bachelor : Technical Management : General Technical Specialty DeVry University Jun 2019 - Jun 2021 Associate of Applied Science in Information technology and networking DeVry University Jun 2021 skills in network, hardware, software, hardware configuration, troubleshooting and support.

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