Multifunctional Operations & Customer Support Leader

TIFFINI ALLEN

Columbus, MS

Phone: 662-***-**** • Email: *******.******@*****.***

PROFESSIONAL SUMMARY

Resourceful and reliable professional with 8+ years of experience across utilities, industrial operations, management, and customer service. Strong background in fast-paced environments, remote communication, and team leadership. Known for problem-solving, adaptability, and delivering consistent results. Seeking opportunities in remote operations, utilities, management, or call center support.

WORK EXPERIENCE

International Paper — Columbus, MS

Utilities Operator August 2017 – Present

Monitor and operate utility systems to ensure safe, efficient plant performance

Perform inspections, troubleshoot issues, and maintain compliance with safety standards

Communicate with cross-functional teams to support production and minimize downtime

Document system readings, logs, and maintenance activities accurately

Call Center — Clovis, NM

Customer Service Representative October 2016 – August 2017

Provided phone-based customer support, billing assistance, and account updates

Resolved customer concerns with professionalism and clear communication

Met performance targets for call time, satisfaction, and call resolution rates

Utilized multiple software systems to handle and document customer interactions

Pizza Hut — Clovis, NM

Assistant Manager July 2013 – October 2016

Led and trained team members to meet service, safety, and quality standards

Assisted with scheduling, inventory, daily deposits, and shift operations

Improved customer satisfaction through team coaching and problem resolution

Maintained store performance through effective time management and communication

EDUCATION

Associate’s Degree — Business Management

SKILLS

Utilities Operations / Industrial Systems

Remote Communication & Software Tools

Customer Service & Support

Call Handling / Ticketing Systems

Leadership & Team Training

Problem Solving & Troubleshooting

Safety & Compliance Awareness

Multitasking in High-Volume Environments

Scheduling & Administrative Support

ADDITIONAL INFO

Open to remote work and travel

Strong written & verbal communication

Fast learner with technical aptitude

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