Customer-Focused Client Services Professional
Resume:
Kalexia Waters
Kalexia Waters
Heidelberg, Ms. 39439
*******.**********@*****.***
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Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
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Experience
Maximus / Customer Service Representative
March 2023 - Current, Hattiesburg
Answered inbound calls from customers who are new patients and helped set up appointments for them. Assisted customers with any inquiries they may have. De-escalating any problems customers may have in finding primary care. In the Marketplace, I assisted customers in finding the right coverage for them. Making sure customers get the right information about each plan that they choose. Assist new customers who had a life-changing event. Update information and details for customers.
Savilinx / Customer Service Representative
April 2021 - November 2022, Hattiesburg, MS.
Highly skilled at answer customers questions and providing correct information. Expert at handling difficult situations as smoothly as I can and making sure I give customers great customer service. Exceptional work ethic.Online Customer Service Commerce with demonstrated skills in dedicated support, organization and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships. Used proven techniques to de-escalate angry customers during telephone interactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Set up and activated customer accounts. Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Educated customers on special pricing opportunities and company offerings. Consulted with customers to resolve service and billing issues.
Teleperformance / Customer Service Representative
February 2019 - May 2020, Remote- FL
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Made outbound calls to obtain account information. Assisted customers with making payments or establishing payment plans to bring accounts current. Mentored new employees on procedures and policies to maximize team performance. Answered inbound calls, chats and emails to facilitate customer service.
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Education
Jones College / Associates of Art Degree
August 2019 - May 2022, Ellisville, MS.
Heidelberg High School / Diploma
August 2006 - May 2019, Heidelberg, MS.
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Skills
-Report Information - Credit Card Payment Processing - Report Creation - Efficient and Detail-Oriented -Upbeat and Positive Personality - Customer Data Confidentiality -Responding to Difficult Customers -Building Customer Trust and Loyalty - Customer Service - Verbal and Written Communication - Issue and Complaint Resolution - Calm and Professional Under Pressure.
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