Data Entry and customer service specialist
Resume:
SEAN HUTSON
*** ****** ***** **., *****, CA *****
Email: ************@*****.***
HIGHLIGHT OF QUALIFICATIONS
• Forklift Operations, Various types of Forklifts
• Warehouse Management
• Safety Compliance and efficiency
• Problem-Solving Skills/Adaptability
• Proficient Computer Skills
• Time Management
• Attention to Detail
• Team Collaboration
• Advanced Data Analysis
• Physical Stamina
PROFESSIONAL HIGHLIGHTS
Imani Hutson Get Fit for the Future, City of Sacramento 01/2010 – Present Owner/Trainer
• Marketing Expertise: Developed and executed comprehensive marketing strategies to promote gym services, including creating advertisements, social media campaigns, and a user-friendly website. Successfully attracted a diverse membership base, including students, young adults, and collegiate athletes, resulting in increased revenue.
• Customer Service Excellence: Delivered high-quality service by effectively engaging members, potential clients, investors, and stakeholders. Utilized strong communication skills to provide essential information, fostering a positive reputation and enhancing member satisfaction.
• Financial Management: Established and maintained a budget to ensure financial stability for the business. Managed expenses related to employee salaries, repairs, and utility bills, enabling informed financial decision-making and sustainable growth.
• Coaching and Mentoring: Provided coaching and mentorship to children, teens, young adults, and adults, helping them resolve current issues and develop coping strategies. Fostered healthy, trusting relationships through clear communication and personalized workout schedules, while recognizing and encouraging their individual strengths and talents.
• Instruction and Training: Conducted fitness classes for members and high-profile college athletes, including instruction on equipment usage, exercise techniques, and motivation strategies. Contributed to the athletic development of individuals who have progressed to professional levels.
• Networking and Relationship Building: Leveraged networking skills to establish relationships with potential clients, suppliers, and fellow business owners. I am engaged in industry trend analysis and sought opportunities for business improvement through collaborative partnerships. Professional Sports Official 01/2004 – Present
Officiating Baseball and Basketball
• Officiate competitive youth, high school, college, and amateur sporting events in collaboration with high schools, colleges, and community sports organizations.
• Manage sporting events by effectively communicating with coaches and players before, during, and after games/tournaments to prevent issues and ensure compliance with rules and regulations.
• Uphold standards of play while ensuring the safety of players, coaches, and fans in attendance.
• Prepare and review game reports for accuracy prior to submission to the appropriate authorities.
• Manage, supervise, and coordinate travel plans for diverse crews of up to 12 officials per game/tournament.
• Identify training needs and implement tailored training programs for school administration and volunteers involved with game clock operations.
• Monitor and analyze the actions of players and coaches during games/tournaments to detect rule infractions, provide constructive feedback, and enforce penalties as necessary.
• Resolving disputes and minor issues in a professional and courteous manner, demonstrating excellent customer service skills.
Ecotech Construction Inc. 01/2004 – Present
Office Building Technician
• Assisting customers remotely via phone, chat, or email with inquiries, complaints, orders, and technical issues.
• Handling both inbound and sometimes outbound calls to resolve problems. Direct support for business after hours.
• Documenting Interactions: Taking detailed notes (call logs) on customer interactions for record-keeping.
• Conduct routine inspections of building systems, including HVAC, plumbing, electrical, and lighting to ensure functionality and compliance with safety standards.
• Perform minor repairs and maintenance tasks, such as fixing leaks, replacing fixtures, and addressing electrical issues.
• Execute preventive maintenance plans to minimize equipment breakdowns and extend the lifespan of systems and appliances.
• Respond promptly to maintenance requests from tenants and staff, providing timely and effective solutions.
• Collaborate with contractors and vendors for larger repair projects, ensuring quality workmanship and adherence to budgets.
• Maintain accurate records of maintenance activities, work orders, and inventory of supplies and equipment.
• Assist in implementing safety protocols and conducting safety inspections to promote a safe working environment.
• Participate in facility improvement projects, providing insights and assistance to enhance the building's functionality and aesthetics.
• Effectively communicate with building management and tenants to address concerns and keep them informed of maintenance updates.
• Demonstrate strong problem-solving skills in high-pressure situations, ensuring quick resolutions to emergencies affecting building operations
AMAZON 10/2023 – 07/2025
Problem Solver
• Able to handle diverse job requirements and meet company goals.
• Experience stacking, piling, and preparing goods for shipment. Skillful in maintaining accurate packaging database and updating inventory counts.
• Work in a fast-paced environment paired with excellent physical stamina and strength.
• Direct and Drive forklifts in warehouse.
• Keep drivers and pedestrians safe by alerting them to the forklift coming.
• Alerting everyone around the forklift operation ahead.
• Directing the flow of vehicles around the parking area when trucks are being loaded.
• Informing vehicles regarding detours.
• Placing construction signs and traffic cones.
• Communicating with drivers and other colleagues via walkie-talkie or specific signs
• Assist driver when certain items fall or need to be loaded.
• Assist in leading Problem Solve department.
• Reporting critical pull time (CPT) misses every 30 minutes with detailed explanations of what prevented CPT from being shipped out on time.
• Locating customer shipments to assure they arrive and pass inspection
• Tracking and prioritizing indictable totes that contain items that belong to time-sensitive orders.
• Correcting orders that have damaged or missing items, overage items, and hazmat issues.
• Research items in database to complete orders that may need an item reindicted or locating items that are part of a missing customer order and packaging it out. ACCOMPLISHMENTS
• Train and mentor six (6) employees
• 4yr.Football scholarship Univ. of Utah
• NCOA Certified Sports Official (Baseball & Basketball)
• CPR and AED Certified
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