Remote-Ready Administrative and Operations Professional
Resume:
Lisa McCormick
Rochester, MN *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
School bus Driver
First Student-Rochester, MN
July 2024 to Present
Cdl with passenger endorsement. Current medical card League Coordinator
Lieberman-Rochester, MN
December 2020 to Present
Coordinator of Dart leagues in Southern Minnesota. Day to day activities including scheduling and Stat. I also run several dart tournaments throughout the year. I Organize leagues for youth also. Business Owner
Creative Minds Bonding-Rochester, MN
January 2019 to Present
Day to day operations of being a business owner including making merchandise to financial. Customer Service
Natures Best Dry Cleaners-Rochester, MN
June 2014 to September 2019
Was in charge of sorting clothes and Customer Service. Owner
LJ Gifts & More-Tucson, AZ
January 2000 to April 2014
Sole owner & Operator of an online business.
Education
Business Management (Associate of Applied Science) AIBT-Tucson, AZ
September 2000 to August 2002
Bachelor's degree
High school diploma or GED
Associate's degree
Skills
• Live chat
• Microsoft Office (10+ years)
• Computer literacy
• Research
• Windows (10+ years)
• Order inquiry handling
• Supervising experience
• Business Development (10+ years)
• Microsoft Powerpoint (1 year)
• Basic math (10+ years)
• Microsoft Dynamics 365
• Google Workspace
• Call center agent experience
• Internal employee customer service
• Transportation safety regulations
• Retail management
• Customer support experience within technology industry
• Order fulfillment (10+ years)
• Community engagement
• Inside sales
• Bus driving
• Customer support experience within retail industry
• Phone call management
• Management (10+ years)
• SMS customer support
• Property management
• Travel planning
• Call center experience
• Non-technical user support
• Sales (4 years)
• Patent law
• Mechanical knowledge
• Adobe Acrobat
• Small business owner customer support experience
• Individual consumer customer service
• Customer service video conferencing
• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)
• Freshsales
• Sales Management (10+ years)
• Google Docs
• Time management (10+ years)
• Administrative experience
• Budgeting (10+ years)
• Microsoft Excel (10+ years)
• Communication skills (10+ years)
• Banking (10+ years)
• Computer skills (10+ years)
• Customer support experience within finance industry
• Customer training
• Customer issue escalation
• Experience working with students
• Improving customer support response time - Customer support response time improved (11-20%)
• Billing issue inquiries
• Negotiation
• Customer support - Customer support experience (6-10 years)
• Procurement
• Organizational skills (10+ years)
• In-person customer service
• Data entry (10+ years)
• Order processing
• Customer support specialist experience
• Technical troubleshooting support
• English (10+ years)
• Client services
• Tax experience
• Cash handling (10+ years)
• Technical user customer support
• Customer service (10+ years)
• Phone customer support
• Typing
• Microsoft Word (10+ years)
• Cash register
• Phone etiquette (10+ years)
• Customer service manager experience
• Microsoft Teams
• Technical Proficiency
• Siebel
• Office management
• Marketing
• Strategic Planning (10+ years)
• Project coordination
• Customer returns handling
• Grammar Experience
• IT
• Customer support experience within e-commerce industry
• Technical support
• Leadership
• Customer support experience within hospitality industry
• Microsoft Outlook
• Email customer support
• Technical support representative experience
• Customer service through social media
Languages
• English - Fluent
Certifications and Licenses
Driver's License
November 2025
Passenger Endorsement
CDL
Air Brake Endorsement
CDL B
Non-CDL Class C
CNA
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