Bilingual Customer Service & Administrative Specialist

Jennifer Santander

Newark, NJ 862-***-**** ********@*******.***

Professional Summary

Bilingual (English/Spanish) Customer Service & Administrative Professional with 10+ years of experience providing client support, office management, and problem resolution. Skilled in handling high-volume calls, emails, payments, and customer inquiries with professionalism and empathy. Adept at multitasking in fast-paced environments, supporting staff, and ensuring smooth operations. Seeking a remote customer service position where strong communication and organizational skills will contribute to team success.

Experience

Remote Customer Service Representative

TransCore / Maryland E-ZPass – Union, NJ Mar 2025 – Present

• Manage inbound and outbound calls in a fast-paced call center environment.

• Answer customer inquiries regarding toll accounts, billing, and account adjustments.

• Collect payments and assist customers in calculating toll reductions while ensuring accuracy and compliance.

• Follow company policies and maintain strict adherence to HIPAA guidelines for data privacy.

• Deliver professional, empathetic support to resolve issues and maintain high customer satisfaction.

Office Administrator

CCLS English School – Newark, NJ Feb 2023 – Sept 2024

• Delivered front-line customer support by answering phones, responding to emails, and assisting students with inquiries.

• Enrolled students, processed tuition payments, and managed cashier closing.

• Provided administrative support to teachers, including attendance tracking and classroom assistance.

• Ensured smooth daily operations through scheduling, recordkeeping, and office coordination.

• Maintained a professional and welcoming environment for staff, students, and visitors.

Customer Service & Flooring Detailer

J&S Flooring – Keyport, NJ May 2018 – Dec 2021

• Delivered outstanding service by addressing customer inquiries and resolving concerns in a timely, professional manner.

• Provided accurate product information and assisted clients in selecting appropriate flooring solutions.

• Maintained strong client relationships, ensuring repeat business and positive feedback.

• Collaborated with team leaders to achieve service goals and meet customer expectations.

Customer Service & Flooring Detailer

B&M Flooring – Saddle Brook, NJ Feb 2016 – Apr 2018

• Responded to customer needs with urgency and professionalism, ensuring client satisfaction.

• Used measurement software to generate accurate estimates for customer projects.

• Managed customer expectations by explaining project details and timelines.

• Supported team performance by adhering to service standards and assisting with training.

Office Clerk / Administrative Assistant

Taxko – Newark, NJ Oct 2009 – May 2015

• Provided front-line support by greeting clients, managing phone/email inquiries, and scheduling appointments.

• Assisted customers with documentation, ensuring accuracy and compliance with company procedures.

• Organized office operations, maintained filing systems, and supported bookkeeping activities.

• Operated office equipment and supported staff with administrative tasks.

Education

High School Diploma

Bloomfield Tech High School – Bloomfield, NJ June 2002

Skills

• Customer Support (Phone, Email, In-Person)

• Conflict Resolution & Problem Solving

• CRM & Office Software (MS Office, scheduling tools)

• Bilingual: English & Spanish

• Payment Processing & Cash Handling

• Detail-Oriented & Goal-Driven

• Adaptable to Remote Work Environments

Languages

• English – Fluent

• Spanish – Bilingual

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