BPO Operations and Finance Support Specialist

Saradha Ragu

**** ******** ******, ***********, **, USA 27560

Phone: 919-***-****

Email: **************@*****.***

PROFILE

Motivated professional with experience in BPO operations and finance support. Skilled in nonvoice customer service, data processing, and financial documentation using Tally and MS Office. Strong analytical mindset with academic grounding in HR, Finance, and Bank Management. Known for accuracy, reliability, and processdriven execution.

CORE SKILLS

NonVoice BPO Operations

Customer Support & Documentation

Data Processing & Quality Control

Accounts Payable/Receivable

Tally ERP

MS Office (Excel, Word, PowerPoint)

Process Compliance & Reporting

CrossFunctional Coordination

EDUCATION

MBA – Human Resources & Finance

CGPA: 7.63

Bachelor of Commerce – Bank Management

Percentage: 75%

PROFESSIONAL EXPERIENCE

Accenture

Process Associate – BPO NonVoice

May 2016 – Jun 2017

Delivered highquality nonvoice support including email handling, ticket resolution, and backend processing.

Ensured 100% adherence to client SLAs, quality benchmarks, and turnaround time requirements.

Performed data verification, documentation, and transaction processing with strong attention to detail.

Collaborated with internal teams to escalate and resolve complex cases efficiently.

Maintained accurate records in CRM and internal systems, supporting seamless workflow operations.

Consistently met productivity, accuracy, and quality score targets.

KSR Freight Forwarders Private Limited

Finance Assistant

Apr 2015 – May 2016

Managed daily accounting tasks including data entry, invoice preparation, and ledger updates using Tally ERP.

Processed vendor bills, freight invoices, and payment vouchers with high accuracy.

Supported accounts receivable/payable operations and performed reconciliation of outstanding balances.

Assisted with monthend closing activities and preparation of financial summaries.

Coordinated with internal teams and external partners to resolve discrepancies and maintain financial accuracy.

Improved documentation efficiency by maintaining organized and uptodate financial records.

STRENGTHS

Detailoriented

Strong communication

Analytical thinking

Fast learner

Teamfocused

Deadlinedriven

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