IT Technician with Hardware/Desktop Expertise
Resume:
Kwasi A Gyau
****@*****.*******.***
Objective: To utilize my analytical and problem-solving skills for a fast pace, details oriented and challenging position in the field of information technology. Summary of Qualifications:
Windows XP/Vista/Windows 7/10 Linux
● Windows Server 03-08 and Microsoft Server Exchange 03-07 MS Office 2K3 2K7, Outlook Express, 2K3 2k7 Identifies, research, and resolve technical problems on LAN and WAN, Configure OU objects User accounts, and group policy in an Active Directory, Configure Security and basic Network Service on Linux server and Imaging computer’s] Standard Cabling and basic implementations. PC troubleshooting and Repair, Microsoft Office 2003, 2007 2008, 2010, XP, create network diagrams, create racks elevation matric, Power point, Excellent time management, Driving Continues improvement, Proactive, Attention to detail, Make patch cables across cables, Windows 10 Migration, Database Base Management, UNIX, Routers, Switches, Patch panels, TCP/I, DNS, Imaging Computers, Microsoft Office 7,10,
Employment History:
PHOENIX AVIATION TECHNOLOGY. SEPT 2024–NOV 2025
HARDWARE & DESKTOP TECHNICAL SPECIALIST (CONTRACT)
● Installation of 3700 thin clients and 7500 Monitors, External Keyboard, Mouse,USB Hubs, Phones, Wireless Head Sets and also unpacks appropriate CPU
(Central processing Unit), each at default or Custom Specifications, test and configured Systems for appropriate functioning and trouble shoots for any errors found, completes all required installation including a quality assurance sheet to ensure an accurate billing to respect to warranty contract proper processing of a defective products and timely vendor returns and reimbursements, and also ensure to a customers PC System hardware and software for Specification based on the configuration Services been performed and the instructions Supplied( online instructions, Config Sheets) Troubleshoots malfunctioning systems units using efficient problem solving techniques and departmental procedures, Responsible for the rapid response of all hardware related issues which include the replacement of hard drives, motherboard, LCD panels, PC Setup and removal. Using Remedy and networking troubleshooting's as well. Install software updates, create, and deploy images on end user workstations and provide first level preventive maintenance as well.
END USER SUPPORT SPECIALIST –
UNISYS PHOENIX, HONEYWELL Corp. NOV 2023 - sept 2024
● Provide network administration to include LAN trouble shooting and resolution. Supports end-Users with computer, network Systems and peripheral devices. Managed the Configuration and performance management of all PC Systems and telecommunications including TCP/IP, DNS, DHCP, ROUTERS, and Protocols as well, maintain passwords and file Security Via Group policies and windows 2003 and 2008 recommends hardware and software solutions and Upgrades using established procurement processes. Assist in the installation and updating of software, as well as Setup and troubleshooting of all equipment. Imaging computer and special software applications. Installs, configures, monitoring, and troubleshoots PC’s and related hardware on Windows operating Systems platforms
(Windows XP/Vista) Resolves Windows and Internet Explorer issues on desktop and Laptop Provides 1st level support to information technology services Enterprise Email End- User administration. Response to telephone inquiries
● concerning support, processing or request procedures, systems status and network connectivity. Documents and resolve basic problems regarding business applications on hardware and software. Record inquiries, repair, and services request, resolves or directs request to appropriate technical area or vendor, track status and follow up to ensure Client Satisfaction. Escalate to senior staff when the solution is unclear. Reports problems with procedures. Password Resets and Configures Microsoft Outlook 2003/2007 Exchange Server Communicator on the Phone and via remote troubleshoot Microsoft 2007. Troubleshoot Wireless and LAN/WAN network Connectivity, VPN’s Internet/Intranet Browser IE6 issues. Performed hands on at the workstation level, to include hardware and technical issue resolution, Software installations and upgrades file back up and restoration activities.
SANGAURD Data Center Availability Services operator. May 2022 – Oct 2023
● Operated and Monitored Tape Units, Printers Storage Mass Units Consoles, Dell Server, IBM, SAN and Microsoft and Other related Equipment. Maximize efficiency and batch processing Subsystems by overseeing and scheduling properly. Physical installations of Servers Switches, and other devices within the data center, including all cabling and power outages. Obtain loaded and unloaded Magnetic tapes, paper, and Mass storage Media. Inform analysts regarding any issues and ensure problems that must be resolved. Examines and monitors of Open View and patrol Consoles on Connectivity. Maintain accurate logs and updates, within the ticketing as well as communication and escalation steps taken to ensure prompt resolution of data center facility, network and customer related issues. Troubleshoot system failure and malfunction and take directive steps from customers to understand the requirements and process the specific information. Manage infrastructure project assigned to the data center team by making sure that new server racks were properly cabled and PDUs installed, ad hearing company standard, deployed and configured windows, Linux and OSX Server operating Systems. Monitored health of computer servers and the networks around the globe and arranged for repairs of servers and the networks, completed tape backups and file restores. Performed minor hardware tasks replacing disk drives, memory, and power supplies in physical servers. Serve as on site point of contact as part of 12- month production Data Center, Providing Data networking, Cisco Systems products, Windows Servers, Disaster Recovery, Cisco Routers and Internet Protocols Suite (TCP/IP) Routing and Subnetting
AT&T May 2020– June 2022
TIER II TECHNICAL SUPPORT (CONTRACT)
● Answer ACD calls, assess Customers technical support needs, and handling accordingly, includes documenting actions taken in appropriate systems. Analyze and solve technical problems by using problem -solving skills, and conduct analysis and troubleshooting telephone for Customers (FTTN/FTTP) High Speed internet and IP TV services, identify and act on unique or recurring Customer problems. Be able to provide Advance technical support on operation or maintenance of personal computers and peripherals using documented procedures and available tools. Have the ability to troubleshoot techniques professionally. Work with outside Vendors and Affiliated groups to troubleshoot and restore Customer internet Service. Configured Customers Email Software, outlook express 6 and up, outlook 2003 and up, Thunderbird, Troubleshoot DSL and Wireless network connectivity, and internet Browser Issue from IE5 and up. Troubleshoot Vista and XP operating systems. Documented all issues Using Clarify database management Systems tools like the service now and Remedy as well.
● A.A.S, Information Technology - Computer Network Systems Engineering, KAPLAN COLLEGE – PHOENIX, ARIZONA
● BACHELOR OF SCIENCE in Computer Information Technology: BSIT - UNIVERSITY OF Phoenix, ARIZONA
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