IT Systems Support Specialist with Networking Expertise

Salvador Babatunde

Landover, MD

240-***-**** ********************@*****.***

Authorized to work in United States

CAREER SUMMARY

Skilled, resourceful, and self-motivated professional with over 5 years in Information Technology. In-depth expertise in the implementation, analysis, optimization, troubleshooting and documentation of data and Computer IT systems. Strong "hands-on" technical knowledge with electronics/computer information. Comfortable working independently or within a team environment.

KEY SKILLS

• Support Documentation

• Customer Relations

• Team Building

IT SYSTEMS

•Project Management

•Excellent troubleshooting skills

• Quick adaptation

iOS, Android Mobile Devices, Microsoft Windows, Mac, Microsoft Office, Windows server, POS, Cable Management, Windows Server

EMPLOYMENT EXPERIENCE

MedStar Health Network Operations/information Systems Jan 2025 – Present

•Communicate with customers and end users to coordinate times for downtime and device installs

•Monitor network performance, availability, and security using various network management tools.

•Troubleshoot and resolve network connectivity issues, ensuring minimal downtime.

•Manage and maintain network hardware, including routers, switches, firewalls, and load balancers.

•Collaborate with cross-functional teams to optimize network infrastructure and ensure seamless connectivity.

•Perform software and firmware updates on networking equipment.

•Document network configurations, incidents, and resolutions for future reference.

•Assist with network capacity planning and performance optimization.

• Install and Configure (APC ATS, APC UPS, APC PDU, APC Camera and Appliance)

•Reserve IP scope with installed devices & Create workflow documentation

CVS Health Field Support Tech /Specialist June 2023 – December 2024

• Set up network devices on customer’s site

• Supporting/Troubleshooting self-checkout devices/point of sales devices

• Troubleshooting and supporting terminal printers/scanners

• Provide support for cable management

• Assisted with troubleshooting and analysis of installed proprietary software

•Diagnosed systems outages and implemented appropriate corrective actions

•Create user account and reset password in Active directory

•Document all support processes and procedures in ServiceNow

•Provided second level help desk support for end-users

•Set up new windows/Mac devices using organizations image file

•Provided support for Windows computers and Office Printers

Labcorp Desktop Support /Digital Service Specialist June 2020– April 2022

Washington DC

• Set up network for Canon systems on customer’s servers and workstation

• Imaged windows PC for Canon customers’ accounts

• Provided VOIP phone support using 8x8

• Assembled, Installed, tested and maintained low to high volume color Canon copiers

• Installed, troubleshoot firmware related issues on Canon systems and advanced workstations

• Troubleshoot image ware remote and content delivery service through Canon servers

• Set up user applications and tech support for customers on site and on phone

• Provided customer support and education while working with users to Identify needs, determine sources of problems and provide solutions.

• Troubleshoot various printing and imaging issues using process control, gather details from service history, validate and observe symptoms, establish probable cause based on information gathered, test and analyze issue, determined solutions, validate and communicate with primary contact to provide a summary and make recommendations to prevent reoccurring issue

• Communicate over the phone or email with customers that place service calls, acknowledge assignment, ask open and close questions to determine problem, provided estimated time of arrival to meet up response time

• Maintain the group policy infrastructure based on the policies and guidelines provided using

• Created User authentication based on each department and levels of security to be able to access Canon systems features.

Creed Tech IT Support Tech July 2019 – April 2020

Washington DC

•Monitoring and maintaining computer systems and networks on windows 10 platform

•Assisted and resolve issues for up to 15 end users daily over the phone

•Actively modifying/creating user’s ad and email account on servers

•Provide troubleshooting support for all software as well as county needs IT service desk procedures

•Provide support to tier 3 adding computer devices to domain

• Installing and configuring computer hardware and software on windows and Mac environment

• Setup and installed CDMA modem upgrade for client’s/staff desktop and PC

• Analyze problem and resolve through ticketing using CRM

• Provide On-call troubleshooting service remotely for users with an average time of 5mins

EDUCATION

OLABISI ONABANJO UNIVERSITY – Ogun State, Nigeria May 2009 – March 2013

Bachelor of Science in Political Science

CERTIFICATIONS & TRAININGS

Customer service and relations, CompTia A+, Quality Control Assessment, Information and Material Handling, IT Project Management, HIPAA Awareness for Business Associates HIPAA Security

TECHNOLOGY SKILLS

Proficient in Microsoft Excel, Word, PowerPoint, JMP statistical software, Microsoft Project, SharePoint, ServiceNow, Active Directory, Cisco Routing, VPN

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