Dedicated Childcare and Customer Service Leader

Alani Edrington

(***) *** - **** • **************@*****.*** • Cincinnati, OH 45246

Dedicated professional with expertise in customer service, multitasking, and time management. Committed to delivering exceptional experiences for customers, ensuring satisfaction and loyalty. Proven leadership skills demonstrated by proactive problem-solving and team support. Strong ability to nurture relationships with diverse groups, including adults and children.

Summary

Skills • Childcare development

• Patient care

• Team leadership

• Inventory management

• Communication skills

• Educational programming

• Infection control

• Personal hygiene assistance

• Group leadership

• Multitasking Abilities

05/2025 - Current

Childcare Provider, Our Fathers Childcare Center

06/2021 - Current

Supervisor, Kings Island (Seasonal)

10/2024 - 10/2025

STNA, Chesterwood Advance Therapy Center

Experience

• Supervised daily activities for children, ensuring safety and engagement.

• Planned and implemented age-appropriate educational programs and activities.

• Maintained a clean and organized environment for optimal learning experiences.

• Assisted in meal preparation, promoting healthy eating habits among children.

• Monitored children's development, providing feedback to support growth and learning.

• Cared for children of various ages and assisted with feeding, dressing and daily activities.

• Sanitized toys and tables to maintain clean, safe environment.

• Assisted with feeding infants and toddlers during meal times.

• Performed monthly inventory checks to ensure sufficient stock levels for all products.

• Trained new employees on company policies and procedures.

• Supervised daily operations of attractions to ensure guest satisfaction and safety. Trained and mentored team members on operational procedures and customer service standards.

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Conducted regular inspections of equipment and facilities for compliance with safety regulations.

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• Assisted in managing inventory of supplies and materials for daily operations.

• Provided compassionate personal care to residents in a rehabilitation setting.

• Maintained cleanliness and organization of resident living areas and common spaces. Supported residents with mobility challenges through safe lifting and transferring techniques.

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• Provided emotional support and comfort to patients when needed. Answered call lights promptly and responded to requests for assistance from patients or family members.

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• Provided basic patient care, including bathing, dressing and grooming. Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.

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• Recorded information regarding food intake and output of patients.

• Monitored vital signs, such as pulse rate, respiration and temperature. 12/2025

General Studies

Cincinnati State University, Cincinnati, OH

01/2024

General Studies

Bowling Green State University, Bowling Green, OH

Some College (No Degree), Nursing

Good Samaritan College Of Nursing, Cincinnati, OH Education

• [3.5] GPA

References Available upon request

Personal Traits • Dependable

• Trustworthy

• Team player

• Well organized

• Detail/task orientated

• Works independently

• Team Leader

• Fast Learner

Certifications & CNA

Licenses

Contact this candidate