Operational Risk & Control Leader with 20+ Years Expertise

Stacey Gallagher

704-***-**** *******@*******.*** Rock Hill, SC 29730

WWW: Online Profile

PROFESSIONAL SUMMARY

Operational Risk and Control Management professional with 20+ years of experience supporting large, regulated financial institutions, including extensive tenure at Wells Fargo. Deep expertise in RCSAs, EBCEs, Issue Management, and regulatory compliance across Corporate Risk, Data Management, Home Lending, Complaints, and Remediation functions. Proven ability to strengthen control environments, reduce risk exposure, and maintain audit-ready operations through effective governance, credible challenge, and cross-functional partnership.

SKILLS

Risk & Control Self-Assessments (RCSA)

Evidence-Based Control Evaluation (EBCE)

Issue Management & Root Cause Analysis

Control Design, Testing & Validation

Regulatory Compliance & Audit Readiness

Policy & Procedure Development

Risk Governance & Reporting

Cross-Functional & Global Collaboration

EXPERIENCE

Lead Control Management Officer, Wells Fargo, January 2021-December 2024

Executed bi-annual RCSAs for 40 offshore activities supporting Complaints and Remediation, validating compliance with enterprise policies and regulatory expectations.

Performed 8+ EBCEs monthly, evaluating control applicability, providing credible challenge, and partnering with Legal and Risk to resolve findings.

Played a key role in end-to-end Issue Management, including root cause analysis, issue development, remediation validation, and final reporting.

Facilitated weekly meeting with Operations Business Leaders and presented final report.

Developed and delivered interactive risk and control training and job aids to 1,000+ employees in India and the Philippines.

Engineered Onboarding material for new hires and conducted interviews.

Created and maintained procedures, job aids, onboarding materials, and training documentation to support consistent risk execution.

Built strong partnerships with Business, Legal, Compliance, Audit, Technology, and Project Management teams to support risk governance and decision-making.

Operational Risk Consultant, Corporate Risk, Wells Fargo, January 2020-December 2020

Created and maintained corporate policies and procedures supporting Project Management risk activities in a changing regulatory environment.

Facilitated policy reviews, testing, and stakeholder discussions, providing credible challenge to policy design and testing outcomes.

Supported enterprise risk governance by ensuring policies aligned with business practices and regulatory expectations.

Operational Risk Consultant, Corporate Risk Data Management, Wells Fargo, September 2018-December 2019

Executed monthly RCSAs for 80 Home Lending and Consumer Lending activities, ensuring adherence to policy and regulatory standards.

Helped design and implement a new Data Management risk program, including challenge processes, policies, procedures, and training materials.

Conducted 6+ EBCEs per month, partnering with Legal and Risk teams to assess control effectiveness and resolve findings.

Created a quality self-assurance review process to strengthen governance and consistency within the Data Management Risk program.

Supported deep-dive technology and complaint reviews, performing root cause analysis and managing issues through the full lifecycle.

Operational Risk Consultant, Home Lending Compliance, Wells Fargo, October 2014-September 2018

Developed and enhanced testing strategies and evaluated testing results to ensure compliance with high-priority regulatory requirements.

Partnered with business leaders, Legal, and Risk teams during project implementations to identify control gaps and remediation actions.

Successfully implemented new risk and control frameworks, contributing to zero audit findings for four consecutive years.

Operational Risk Consultant, Foreclosure, Wells Fargo, September 2012-October 2014

Documented and challenged RCSAs for foreclosure and pre-foreclosure activities, ensuring accuracy and regulatory alignment.

Supported change management and Issue Management across 400+ assessments, improving process efficiency and control effectiveness.

Identified automation opportunities and process improvements, reducing foreclosure inventory by over 20%.

Foreclosure Loan Administration Manager, Wells Fargo, May 2009-September 2012

Managed 9–23 team members across eight high-risk exception processes, overseeing control execution, reporting, and root cause analysis.

Maintained Tier 1 investor status by consistently meeting one-day reporting turnaround requirements and minimizing financial risk.

Participated in regulatory and investor exams, supporting control development and compliance activities.

Led onboarding, training, and employee development initiatives to strengthen team performance.

EDUCATION

B.S.

Business Administration, University of Phoenix, Charlotte NC December 2006

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