Detail-Oriented Administrative Professional with Remote Focus

Cristi Nunez

Oceanside, CA

760-***-**** ***********@*****.***

With over 25 years of administration experience, I am looking forward to utilizing my experience in administration and/or the real estate industry. I am committed to providing optimal support and customer service in every aspect of the job. I truly enjoy completing the details needed to fulfill tasks at the optimum level. Office Skills

• Budgeting & expense reports

• Computer savvy

• Creating monitoring tools for tracking progress

• Goal setting

• Superior customer service

• Various Software programs

• Word/Excel

Personal Strengths

Detail oriented, enthusiastic, interpersonal communication, learns easily, multi-task oriented, Open minded & coachable, problem solver, relationship builder and team player. Training and Courses

Kaplan; Real Estate Licensing Course, Completed 2/2020; CA DRE #02157746 Transaction Coordinator Certification, Completed 7/2021 Professional Experience

Dentistry of Del Mar as a Remote Administrative Assistant and Insurance/Patient Biller 10/2019 – 5/2025 During the duration of my employment my focus was to bill dental insurance for treatment completed, post all incoming insurance payments then bill patients accordingly, correct treatment and appointments for accuracy, accounts receivable and processing payroll through Paychex. I also was his personal assistant for matters in which he needed assistance. Jeff Knutzen, D.D.S. as Office Manager 1/2016 – 6/2019 As the sole administrator for the majority of my employment, I have tackled all regular administrative tasks with excellent customer service, including all aspects of scheduling, collecting, treatment presentations & coordinating, insurance billing including pretreatment estimates, treatment follow up, patient reactivation, production & collections monitoring, banking and the implementation of Solution Reach for patient communication via email & text. Miguel Grillo, D.M.D, Prosthodontist as Front Office Administrator 5/2015 - 12/2015 I was able to come in and help evaluate & clean up accounts, insurance claims billing and patient billing and bring all accounts current. I also assisted in all day-to-day operations with scheduling, collections, medical & dental insurance billing & coordinating details for large cases.

Robert A. Randolph, D.D.S as Front Office Coordinator/Manager 9/2007 - 5/2015 As the only front office employee for the first five years, I was able to complete all necessary tasks efficiently to run the practice. Responsibilities include all aspects of scheduling and patient flow, all aspects of dental insurance, treatment presentation, financial arrangements, customer service, recall, implementing DemandForce for patient communication via email and text, patient reactivation, staff training, inter-office computer support, and all back office & front office supply ordering, and production tracking and monitoring implementation.

Pickford Escrow as an Escrow Assistant and Notary Public 3/2006 - 9/2007 Quickly learned all aspects of opening, processing and preparing closing of escrow accounts for home sales/purchases. Carlsbad Softball Association 5/2004 – 8/2008

Compiling data, after 250-300 player registrations, I was able to utilize Excel to create spreadsheets for many detailed reports to streamline the process of many of my tasks, i.e., creating/organizing the spring and fall team draft data, ordering uniforms, creating game and practice schedules, and creating mass mailings to families for general knowledge. With great team effort by a small volunteer team, we expanded the league and created additional fundraisers to reduce the cost to player’s families. Additional dental experience available upon request. 4/1989 – 3/2006 References

Angela Ervin, Realtor; RDAEF previous co-worker since 1992. Cell.: 760-***-**** Beth Bishop; RDH, previous co-worker since 1998; Cell.: 760-***-**** Monica Steele; RDH, previous co-worker since 2005. Cell.: 619-***-****

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